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Term | Definition |
---|---|
aggressive customer | customer who readily complains, often loudly and at length |
chronic complainer | customer who is never satisfied and always feels as if something is wrong |
clientele | the clients of a company or business |
coaching seesion | when a manger trains employees how to properly handle situations |
complaint | customer that alleges deficiencies after a purchase has been made |
customer service | a company ability to supply wants and needs to customers |
customer service representative | person in business who interacts with a customer before and after a transaction has occurred |
high roller customer | customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
manager | person who is in control of company |
meek customer | customer who will generally not complain most dangerous to business because they will complain to other people |
rip-off customer | customer who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response |
troubleshoot | to determine what problems exist and how to fix them |