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Vocabulary

TermDefinition
Aggressive Customer a customer that complains; loud and long
Chronic Complainer a customer that is never satisfied; always something wrong
Clientele the clients of a company/business
Coaching Session when a manager trains employees how to properly handle given situations
Complaint communication from a customer causes deficiencies after something is bought
Customer Service a company's ability to supply wants & needs to customers
Customer Service Representative the person in a business/company that interacts with a customer before & after a transaction
High-Roller Customer a customer who expects the absolute best & is willing to pay for it; complains in a reasonable manner
Manager a person who has control/direction of a company/business
Meek Customer a customer who will generally not complain; dangerous to business because they complain to other people
Rip-Off Customer a customer who wants to get something they're not entitled to receive; often responds with "not good enough"
Troubleshoot to determine what problems exist & how to correct them
Created by: itrevino5946
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