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.communication
Term | Definition |
---|---|
Aggressive Customer | a customer that readily complains, loud, and at length |
Chronic Complainer | A customer that is never satisfied and feels that there is always something wrong |
Clientele | The clients of a company or business |
Coaching Session | When a customer trains employees how to properly handle given situations |
Complaint | communication from a customer alleges deficiencies after a purchase has been made |
customer service | a companys ability to supply a customers wants and needs |
Customer Service Rep | A person in a company or business |
High-Roller Customer | a customer that expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
Manager | A person who has control or direction of a company or business |
Meek Customer | a customer who will generally not complain most dangerous to businesses because they will complain to other people. |
Rip- Off customer | a customer who wants to get something that are not entitled to recieve often responds with a repetitive "not good enough" response. |
trouble shoot | to determine what problems exist and how to correct them |