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Communication
| Term | Definition |
|---|---|
| Aggressive Customer | Complainer |
| Chronic Complainer | never satisfied |
| Clientele | a client |
| Coaching Session | employee trained by manager |
| Complaint | dissatisfied after purchase then communicating |
| Customer Service | to help customers in need |
| Customer Service Reprensenititve | person who interacts most with customers |
| High Roller Customer | high expectation customer |
| Manager | directs the business |
| Meek Customer | complains to others |
| Rip Off Customer | customer who thinks they're entitled to something |
| Troubleshoot | determining the problem and correcting it |