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Communication
Term | Definition |
---|---|
Aggressive Customer | Complainer |
Chronic Complainer | never satisfied |
Clientele | a client |
Coaching Session | employee trained by manager |
Complaint | dissatisfied after purchase then communicating |
Customer Service | to help customers in need |
Customer Service Reprensenititve | person who interacts most with customers |
High Roller Customer | high expectation customer |
Manager | directs the business |
Meek Customer | complains to others |
Rip Off Customer | customer who thinks they're entitled to something |
Troubleshoot | determining the problem and correcting it |