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communication
| Term | Definition |
|---|---|
| aggressive customers | complains loud and long |
| chronic complainer | never satisfied always something wrong |
| clientele | clients of a company or business |
| coaching session | training on how to handle certain situations |
| complaint | problems with a product |
| customer service | supplying wants and needs to a customer |
| customer service representative | has most interactions with customers |
| high-roller customer | expects the very best |
| manager | has control of a business |
| meek customer | complains to other people |
| rip-off customer | wants something they aren't entitled to receive |
| troubleshoot | what's the problem and how do you fix it |