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communication
Term | Definition |
---|---|
Aggressive Customer | Customer who complains and is loud |
Chronic Complainer | Customer that is never satisfied |
Clientele | Clients of company or business |
Coaching session | A manager trains employees for given situations |
Complaint | Word from a customer after they have purchased an item |
Customer Service | To help the customers |
Customer Service Representative | Customer service before any purchases |
High-Roller Customer | A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
Manager | Person in charge of company or business |
Meek Customer | A customer who will generally complain most dangerous to businesses because they will complain to other people |
Rip Off Customer | A customer who wants to get something they are not entitled to receive often responds with a repetitive " not good enough" response |
Troubleshoot | To determine what problems exist and how to solve them |