click below
click below
Normal Size Small Size show me how
communication
| Term | Definition |
|---|---|
| aggressive customer | customer that always complains and talks really loud for a long time |
| chronic complainer | never satisfied and there is always something wrong |
| clientele | the clients of a company or buisness |
| coaching session | manger trains employees for situations |
| complaint | not satisfied with the product |
| customer service | wants and needs to customers |
| customer service Representative | interacts with customer before and after transaction |
| high roller customer | customer who wants the absolute best and will pay for it |
| manager | person who has control or direction of a company or buisness |
| meek customer | want complain but will complain to other people |
| rip off customer | not good enough response |
| troubleshoot | determine what problem exists and how to solve them |