click below
click below
Normal Size Small Size show me how
Communication
Term | Definition |
---|---|
Aggressive Customer | complains loudly for a long period of time |
Chronic Complainer | never satisfied, always something wrong |
Clientele | clients of a business |
Coaching Session | manager trains employee how to properly handle given situations |
Complaint | communication from a customer that alleges deficiencies after a purchase has been made |
Customer Service | a company's ability to supply wants and needs to customers |
Customer Service Representative | person in a business that most often interacts with the customer before and after a transaction has occurred |
high-roller customer | a customer who expects the absolute best and is willing to pay for it |
Manager | person who has control or direction of a company or business |
Meek Customer | a customer who will generally not complain, but will to other people (bad for business) |
Rip-off Customer | wants to get something they are not entitled to receive often responds with a " not good enough response" |
Trouble shoot | determine what problems exist and how to correct them |