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Communication

TermDefinition
Aggressive Customer complains loudly for a long period of time
Chronic Complainer never satisfied, always something wrong
Clientele clients of a business
Coaching Session manager trains employee how to properly handle given situations
Complaint communication from a customer that alleges deficiencies after a purchase has been made
Customer Service a company's ability to supply wants and needs to customers
Customer Service Representative person in a business that most often interacts with the customer before and after a transaction has occurred
high-roller customer a customer who expects the absolute best and is willing to pay for it
Manager person who has control or direction of a company or business
Meek Customer a customer who will generally not complain, but will to other people (bad for business)
Rip-off Customer wants to get something they are not entitled to receive often responds with a " not good enough response"
Trouble shoot determine what problems exist and how to correct them
Created by: hsawyers6741
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