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communication
Term | Definition |
---|---|
Aggressive Customer | Complains loud and for a long time |
Complaint | Communication from unhappy customer that is unsatisfied with his/her purchase |
Manager | Controls/leads company/business |
Customer Service | Able to meet needs and wants of a customer |
Meek Customer | Does not complain to you but complains to others most dangerous |
Rip-off Customer | Wants things unavailable to public never good enough |
Troubleshoot | find a problem and make it better |
Coaching Session | training for different situations |
Clientele | clients of business/company |
Chronic Complainer | never satisfied |
Customer Service Representative | reacts with customer after and before purchase |
High-Roller Customer | expects best complains with good reason |