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communication
| Term | Definition |
|---|---|
| Aggressive Customer | Complains loud and for a long time |
| Complaint | Communication from unhappy customer that is unsatisfied with his/her purchase |
| Manager | Controls/leads company/business |
| Customer Service | Able to meet needs and wants of a customer |
| Meek Customer | Does not complain to you but complains to others most dangerous |
| Rip-off Customer | Wants things unavailable to public never good enough |
| Troubleshoot | find a problem and make it better |
| Coaching Session | training for different situations |
| Clientele | clients of business/company |
| Chronic Complainer | never satisfied |
| Customer Service Representative | reacts with customer after and before purchase |
| High-Roller Customer | expects best complains with good reason |