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communication
| Term | Definition |
|---|---|
| aggressive costumer | complains loudly |
| Chronic complainer | never satisfied, and always finds something wrong |
| clientele | clients of company/business |
| coaching session | manager trains employees to handle certain situations |
| complaint | costumer has a problem with a purchase |
| costumer service | a company's ability to supply costumers with their wants and needs |
| costumer service Representative | person of the business who interacts with the costumers the most |
| high-Roller costumer | costumer who expects the absolute best and is willing to pay for it. |
| Manager | person in charge of a company or buissness |
| meek costumer | person who will not complain to the company but to other people |
| rip-off costumer | someone who wants more than what it costs |
| Troubleshoot | how to correct a problem the right way |