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communication
Term | Definition |
---|---|
Aggressive Customer | A customer who complains often |
Chronic Complainer | A customer who is never satisfied and feels that something is always wrong |
Clientele | The clients of a company or business |
Coaching Session | When a manager trains employees how to handle given situations |
Complaint | When a customer does not agree with something after a purchase has been made |
Customer Service | A company's ability to supply wants and needs to customers |
Customer Service Representitive | The person in a business or company that most often communicates with a customer before and after a transaction is made |
High-Roller Customer | A customer who expects the absolute best and is willing to pay for it, generally complains in a reasonable manner |
Manager | A person who has control or direction of a company or business |
Meek Customer | Does not complain to you but complains to others |
Rip-Off Customer | Wants things unavailable to public never good enough |
Troubleshoot | Find problem and fix it |