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communication
| Term | Definition |
|---|---|
| Aggressive customer | complainer often loudly and length |
| chronic complainer | never satisfied and feels that there is something wrong |
| clientele | clients of a company or a busnisses |
| coaching session | manager trains the employees how to handle situations |
| complaint | talk to the customer after the purchase has been done |
| customer service | company's ability to supply the needs and wants to the customer |
| customer service representative | interacts with the customer before and after transaction has occurred |
| high roller customer | customer expects the best and is willing to pay for it generally complains in a reasonable manner |
| manager | person who control or direction of a company or business |
| meek customer | who will generally not complain most dangerous to business because the y will complain to other people |
| rip off customer | wants something they are not entitled to receive often responds with a repetitive "nit good enough" response |
| troubleshoot | to determine what problem exist and how to correct them |