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communication
Term | Definition |
---|---|
Aggressive customer | complainer often loudly and length |
chronic complainer | never satisfied and feels that there is something wrong |
clientele | clients of a company or a busnisses |
coaching session | manager trains the employees how to handle situations |
complaint | talk to the customer after the purchase has been done |
customer service | company's ability to supply the needs and wants to the customer |
customer service representative | interacts with the customer before and after transaction has occurred |
high roller customer | customer expects the best and is willing to pay for it generally complains in a reasonable manner |
manager | person who control or direction of a company or business |
meek customer | who will generally not complain most dangerous to business because the y will complain to other people |
rip off customer | wants something they are not entitled to receive often responds with a repetitive "nit good enough" response |
troubleshoot | to determine what problem exist and how to correct them |