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HardComp Final

Questions for Final in Hardware Components

If a program is hung and not responding, how can you stop it? End task in Task Manager
If a necessary program is using too much of system resources and bogging down other applications, what can you do to fix the problem? Lower the priority level in Task Manager
How can you view a list of users currently signed in to the computer? The User tab of Task Manager
What is the program filename and extension of System Configuration? msconfig.exe
If a non-essential service is slowing down startup, how can you permanently disable it? Disable it in the services console
What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service? Manual, Service console
List three snap-ins that can be found in the Computer Management console that are used to manage hardware and track problems with hardware. Event Viewer, Device Manager, and Disk Management
What is the file extension of a console that is managed by Microsoft Management Console? .Msc
What is the program filename and extensions of the Microsoft Management Console? MMC.exe
Which log in Event Viewer would you use to find out about attempted signins to a computer? Security log
Which log in Event Viewer would you use if you suspect a problem with the hard drive? System log
Which log in Event Viewer lists only Critical, Error, and Warning events? Administrative Events log
Which Administrative tool can you use to clear the print queue of another computer on the network that has a shared printer? Print Management
Does Windows 8 allow you to extend the desktop taskbar across both monitors in a dual-monitor setup? Windows 7? Windows 8 does, Windows 7 does not
What is the path to the Ntuser.dat file? C:\users\username\ntuser.dat
How is the Ntuser.dat file used? It stores preferences for the user currently signed in
Assume that you are a customer who wants to have a computer repaired. List five main characteristics that you would want to see in your computer repair person. Reliable, Helpful attitude, Good listener, polite, integrity and honesty
What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment? Try to identify the problem by asking questions and have them try a few things before scheduling an appointment
You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do? Call the customer and apologize and reschedule at their convenience
When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer? Ask if there is any data that needs backed-up before you begin
What should you do after finishing your computer repair? Verify the fix and have the customer check it themselves
What is a good strategy to follow if a conflict arises between you and your customer? Stay professional, listen to their complaints, do what you can to help.
You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do? Ask another co-worker for help
If you need to make a phone call while on a customer’s site and your cell phone is not working, what do you do? Ask permission to use the phone
What is one thing you can do to help a caller who needs phone support and is not a competent computer user? Be patient and tell them step by step what they can do
Describe what you should do when a customer complains to you about a product or service that your company provides. Listen to them, do not become defensive, take notes on the complaint
What are the six steps that you can use to solve any computer problem? 1) Interview the user and back up data 2) Establish a theory 3) Test your theory 4) Plan the fix and resolve the problem 5) Verify and prevent 6) Document
How many bits does an x86-based operating system process at one time? 32 Bits
What is the command to use the Memory Diagnostics tool? Mdsched.exe
What is the command to use the System File Checker to immediately verify system files? To verify system files on the next restart? Sfc/scannow; sfc /scanonce
What GUI tool can you use to stop a program that is hung? Task manager
What command-line tool can you use to stop a program that is hung? taskkill
How can you eliminate the possibility that an application error is caused by another application or service running in the background? Run it in safe mode
How does Windows know which application to use to open a file when you double-click the file in File Explorer or Windows Explorer? Uses the file extension to determine which application to open it in
Which two tools might a software developer or system administrator use to register a component of an application in the Windows registry? COM+ and Regsvr32
If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume? The issue is being cause by another application, drivers, or service running in the background, etc
What test does startup UEFI/BIOS perform when you first turn on a computer to verify it can communicate with essential hardware devices? POST
Where is the MBR partition table on a hard drive found? On the first sector (Master Boot Record)
Is the bootmgr file stored in the boot partition or the system partition? System partitiion
What is the name of the Boot Manager program in a UEFI system? On which partition is the program stored? Bootmgrfw.efi, system partition
What is the name of the Windows boot loader program for a BIOS system? For a UEFI system? Winload.exe, winload.efi
What is the name of the Windows kernel program? Ntoskrnl.exe
What is the name of the program that manages Windows logon? Winlogon.exe
Which registry hive is loaded first during Windows startup? System registry
Where does Windows store device driver files? C:\Windows\system32\drivers
Stop errors happen when which type of processes encounter an error? They occur when processes running in kernel mode encounter a problem and Windows must stop the stystem.
What is the command to use the System File Checker to immediately verify system files? Sfc/scannow
In Windows 7, which key do you press to launch the Advanced Boot Options window during Windows startup? F8
A stop error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem using the Windows 8 Startup Settings screen? Boot system in safe mode then you can change the startup and recovery settings
When is the Windows startup process completed? When Windows desktop appears
What command in Windows RE can you use to rebuild the BCD file? Bootrec/rebuildBCD
What command in Windows RE gives you opportunity to manage partitions and volumes installed on the system? diskpart
Which log in Event Viewer only tracks errors and warnings? Administrative Events Log
If you are having a problem with a driver, which of the following is the least invasive solution: update the driver or use System Restore? Update the driver
What is the name of the log file and its location that is created when you enabled boot logging on the Windows 8 Startup Setting menu or the Windows 7 Advanced Boot Options menu? Ntbtlog.txt
What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file? Startup Repair process
List four types of antennas a smart phone might contain. Cellular, Wireless, BlueTooth, and GPS
Which three antennas are disabled in airplane mode? Cellular, Wireless, and BlueTooth
What company provides and oversees the Android Play Store? Google
What is the website of the Google play store? play.google.com
List three Apple devices that use iOS. iphone, iPad, iPod touch
Who is the sole distributor of apps for iOS? Apple
What is one disadvantage to users when using an open-source operating system on a mobile device? Not always assured of high-quality or bug-free apps, not always consistent, etc
Which programming language is used to write most Android apps? Java
Apple requires that iOS apps be written in one of which three programming languages? Objective-C, C, or C++
How can you configure a mobile device so it cannot connect to any network? Turn on Airplane Mode
Which type of network connection requires that two devices pair before the connection is completed? BlueTooth
Which email protocol downloads email to be managed on the client machine? POP3
Which email protocol manages email on the server IMAP
Which database needs to be updated so a smart phone knows which cell towers to connect with inside and outside the carrier’s network? PRL
Which email protocol uses port 110? POP3
Which email protocol uses port 143? IMAP
Which email protocol uses port 993? IMAP over SSL
Which email protocol uses port 995? POP3 over SSL
Which security protocol is used to encrypt email? SSL
Which protocol is a more secure alternative to using SMTP for outgoing email? S/MIME
Which email server uses ActiveSync to sync all emails, contacts, and calendar updates on the server and client machines, including mobile devices? Microsoft Exchange
Which procedure is the least intrusive solution to a problem with iOS, to reset an iOS device or to restore an iOS device? Reset the device
What is the location of an iOS backup stored on a local Windows computer via iTunes? C:\Users\username\AppData\Roaming\AppleComputer\MobileSync\Backup\
What technology is available on both Windows Phone and Android to mirror the phone’s display through a wireless connection with a TV? Miracast
What is the difference between tethering and hotspots? Tethering allows your computer to use your phones' cellular network connection to access the internet; Hotspots are areas where access to Wi-Fi Internet connectivity is made available to all.
What Google product provides free storage for photos, documents, and other content? Google Drive
What type of item does an IMEI identify? Mobile phone or tablet device
POP3 Post Office Protocol 3
IMAP Internet Mail Access Protocol
PRL Preferred Roaming List
SSL Secured Sockets Layer
POST Power On Self Test
Created by: kmsst29