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HardComp Final
Questions for Final in Hardware Components
| Question | Answer |
|---|---|
| If a program is hung and not responding, how can you stop it? | End task in Task Manager |
| If a necessary program is using too much of system resources and bogging down other applications, what can you do to fix the problem? | Lower the priority level in Task Manager |
| How can you view a list of users currently signed in to the computer? | The User tab of Task Manager |
| What is the program filename and extension of System Configuration? | msconfig.exe |
| If a non-essential service is slowing down startup, how can you permanently disable it? | Disable it in the services console |
| What should be the startup type of a service that should not load at startup but might be used later after startup? What tool can you use to set the startup type of a service? | Manual, Service console |
| List three snap-ins that can be found in the Computer Management console that are used to manage hardware and track problems with hardware. | Event Viewer, Device Manager, and Disk Management |
| What is the file extension of a console that is managed by Microsoft Management Console? | .Msc |
| What is the program filename and extensions of the Microsoft Management Console? | MMC.exe |
| Which log in Event Viewer would you use to find out about attempted signins to a computer? | Security log |
| Which log in Event Viewer would you use if you suspect a problem with the hard drive? | System log |
| Which log in Event Viewer lists only Critical, Error, and Warning events? | Administrative Events log |
| Which Administrative tool can you use to clear the print queue of another computer on the network that has a shared printer? | Print Management |
| Does Windows 8 allow you to extend the desktop taskbar across both monitors in a dual-monitor setup? Windows 7? | Windows 8 does, Windows 7 does not |
| What is the path to the Ntuser.dat file? | C:\users\username\ntuser.dat |
| How is the Ntuser.dat file used? | It stores preferences for the user currently signed in |
| Assume that you are a customer who wants to have a computer repaired. List five main characteristics that you would want to see in your computer repair person. | Reliable, Helpful attitude, Good listener, polite, integrity and honesty |
| What is one thing you should do when you receive a phone call requesting on-site support, before you make an appointment? | Try to identify the problem by asking questions and have them try a few things before scheduling an appointment |
| You make an appointment to do an on-site repair, but you are detained and find out that you will be late. What is the best thing to do? | Call the customer and apologize and reschedule at their convenience |
| When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer? | Ask if there is any data that needs backed-up before you begin |
| What should you do after finishing your computer repair? | Verify the fix and have the customer check it themselves |
| What is a good strategy to follow if a conflict arises between you and your customer? | Stay professional, listen to their complaints, do what you can to help. |
| You have exhausted your knowledge of a problem and it still is not solved. Before you escalate it, what else can you do? | Ask another co-worker for help |
| If you need to make a phone call while on a customer’s site and your cell phone is not working, what do you do? | Ask permission to use the phone |
| What is one thing you can do to help a caller who needs phone support and is not a competent computer user? | Be patient and tell them step by step what they can do |
| Describe what you should do when a customer complains to you about a product or service that your company provides. | Listen to them, do not become defensive, take notes on the complaint |
| What are the six steps that you can use to solve any computer problem? | 1) Interview the user and back up data 2) Establish a theory 3) Test your theory 4) Plan the fix and resolve the problem 5) Verify and prevent 6) Document |
| How many bits does an x86-based operating system process at one time? | 32 Bits |
| What is the command to use the Memory Diagnostics tool? | Mdsched.exe |
| What is the command to use the System File Checker to immediately verify system files? To verify system files on the next restart? | Sfc/scannow; sfc /scanonce |
| What GUI tool can you use to stop a program that is hung? | Task manager |
| What command-line tool can you use to stop a program that is hung? | taskkill |
| How can you eliminate the possibility that an application error is caused by another application or service running in the background? | Run it in safe mode |
| How does Windows know which application to use to open a file when you double-click the file in File Explorer or Windows Explorer? | Uses the file extension to determine which application to open it in |
| Which two tools might a software developer or system administrator use to register a component of an application in the Windows registry? | COM+ and Regsvr32 |
| If an application works when the system is loaded in Safe Mode, but does not work when Windows is loaded normally, what can you assume? | The issue is being cause by another application, drivers, or service running in the background, etc |
| What test does startup UEFI/BIOS perform when you first turn on a computer to verify it can communicate with essential hardware devices? | POST |
| Where is the MBR partition table on a hard drive found? | On the first sector (Master Boot Record) |
| Is the bootmgr file stored in the boot partition or the system partition? | System partitiion |
| What is the name of the Boot Manager program in a UEFI system? On which partition is the program stored? | Bootmgrfw.efi, system partition |
| What is the name of the Windows boot loader program for a BIOS system? For a UEFI system? | Winload.exe, winload.efi |
| What is the name of the Windows kernel program? | Ntoskrnl.exe |
| What is the name of the program that manages Windows logon? | Winlogon.exe |
| Which registry hive is loaded first during Windows startup? | System registry |
| Where does Windows store device driver files? | C:\Windows\system32\drivers |
| Stop errors happen when which type of processes encounter an error? | They occur when processes running in kernel mode encounter a problem and Windows must stop the stystem. |
| What is the command to use the System File Checker to immediately verify system files? | Sfc/scannow |
| In Windows 7, which key do you press to launch the Advanced Boot Options window during Windows startup? | F8 |
| A stop error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem using the Windows 8 Startup Settings screen? | Boot system in safe mode then you can change the startup and recovery settings |
| When is the Windows startup process completed? | When Windows desktop appears |
| What command in Windows RE can you use to rebuild the BCD file? | Bootrec/rebuildBCD |
| What command in Windows RE gives you opportunity to manage partitions and volumes installed on the system? | diskpart |
| Which log in Event Viewer only tracks errors and warnings? | Administrative Events Log |
| If you are having a problem with a driver, which of the following is the least invasive solution: update the driver or use System Restore? | Update the driver |
| What is the name of the log file and its location that is created when you enabled boot logging on the Windows 8 Startup Setting menu or the Windows 7 Advanced Boot Options menu? | Ntbtlog.txt |
| What information is contained in the C:\Windows\System32\LogFiles\SRT\SRTTrail.txt file? | Startup Repair process |
| List four types of antennas a smart phone might contain. | Cellular, Wireless, BlueTooth, and GPS |
| Which three antennas are disabled in airplane mode? | Cellular, Wireless, and BlueTooth |
| What company provides and oversees the Android Play Store? | |
| What is the website of the Google play store? | play.google.com |
| List three Apple devices that use iOS. | iphone, iPad, iPod touch |
| Who is the sole distributor of apps for iOS? | Apple |
| What is one disadvantage to users when using an open-source operating system on a mobile device? | Not always assured of high-quality or bug-free apps, not always consistent, etc |
| Which programming language is used to write most Android apps? | Java |
| Apple requires that iOS apps be written in one of which three programming languages? | Objective-C, C, or C++ |
| How can you configure a mobile device so it cannot connect to any network? | Turn on Airplane Mode |
| Which type of network connection requires that two devices pair before the connection is completed? | BlueTooth |
| Which email protocol downloads email to be managed on the client machine? | POP3 |
| Which email protocol manages email on the server | IMAP |
| Which database needs to be updated so a smart phone knows which cell towers to connect with inside and outside the carrier’s network? | PRL |
| Which email protocol uses port 110? | POP3 |
| Which email protocol uses port 143? | IMAP |
| Which email protocol uses port 993? | IMAP over SSL |
| Which email protocol uses port 995? | POP3 over SSL |
| Which security protocol is used to encrypt email? | SSL |
| Which protocol is a more secure alternative to using SMTP for outgoing email? | S/MIME |
| Which email server uses ActiveSync to sync all emails, contacts, and calendar updates on the server and client machines, including mobile devices? | Microsoft Exchange |
| Which procedure is the least intrusive solution to a problem with iOS, to reset an iOS device or to restore an iOS device? | Reset the device |
| What is the location of an iOS backup stored on a local Windows computer via iTunes? | C:\Users\username\AppData\Roaming\AppleComputer\MobileSync\Backup\ |
| What technology is available on both Windows Phone and Android to mirror the phone’s display through a wireless connection with a TV? | Miracast |
| What is the difference between tethering and hotspots? | Tethering allows your computer to use your phones' cellular network connection to access the internet; Hotspots are areas where access to Wi-Fi Internet connectivity is made available to all. |
| What Google product provides free storage for photos, documents, and other content? | Google Drive |
| What type of item does an IMEI identify? | Mobile phone or tablet device |
| POP3 | Post Office Protocol 3 |
| IMAP | Internet Mail Access Protocol |
| PRL | Preferred Roaming List |
| SSL | Secured Sockets Layer |
| POST | Power On Self Test |
Created by:
kmsst29
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