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Communication Skills
STD 2 Social Media Communications
| Term | Definition |
|---|---|
| active listening | demonstrating empathy and interest in what the speaker is saying: the most important element of good communication |
| adult voice | voice that shows maturity: thinks things out, makes plans and decisions and solves problems |
| aggressive | you achieve your own needs and wishes without respecting other's needs and wishes |
| assertive | without infringing the rights, needs, and wishes of others, you take steps to ensure your rights, needs, and wishes are respected |
| blaming or accusing | communication road block: finding someone guilty even before you hear the other side. |
| Body Language | silent signals and positions people use to send a message |
| changing the subject | communication road block: failing to keep to the point of an argument or discussion shows you're not interested in paying attention |
| child voice | voice that is playful but can also be whiny and demanding |
| communication | the act of transferring information from one place to another |
| communication road blocks | obstacles that block the path of good communication; they turn conversation into conflict. |
| I messages | a way to express your thoughts and feelings and state what you want without offending or putting down others |
| insulting | communication road block: purposely trying to make someone feel bad |
| interrupting | communication road block: cutting in with your own comments before someone has finished speaking |
| judging | communication road block: assuming an air of being on a higher level |
| mind-reading | communication road block: jumping to conclusions about what the other person is thinking |
| name-calling | communication road block: calling someone an insulting name |
| nonverbal communication | body language, gestures, how someone dresses or acts |
| parent voice | voice that wants to take care of others but also wants to be in charge |
| passive | you give into others without showing yourself respect |
| relationship | the way in which two or more people or organizations regard and behave toward each other |
| sarcasm | communication road block: suggesting you don't believe the person, saying something designed to one-up or given pain, or saying the opposite of what you mean |
| sweeping generalizations | communication road block: putting someone in a defensive position by exaggerating their behavior |
| threatening | communication road block: trying to intimidate someone |
| tone of voice | inflection that can take the same words to communicate a number of different meanings |
| verbal communication | fave-to-face, telephone, radio, television, and other media |
| visualizations | graphs, charts, maps, logos, signs, etc. |
| written communication | letters, emails, books, magazines, texting, social media, and other media |
Created by:
Sharon.Spence
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