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Communication Skills

STD 2 Social Media Communications

active listening demonstrating empathy and interest in what the speaker is saying: the most important element of good communication
adult voice voice that shows maturity: thinks things out, makes plans and decisions and solves problems
aggressive you achieve your own needs and wishes without respecting other's needs and wishes
assertive without infringing the rights, needs, and wishes of others, you take steps to ensure your rights, needs, and wishes are respected
blaming or accusing communication road block: finding someone guilty even before you hear the other side.
Body Language silent signals and positions people use to send a message
changing the subject communication road block: failing to keep to the point of an argument or discussion shows you're not interested in paying attention
child voice voice that is playful but can also be whiny and demanding
communication the act of transferring information from one place to another
communication road blocks obstacles that block the path of good communication; they turn conversation into conflict.
I messages a way to express your thoughts and feelings and state what you want without offending or putting down others
insulting communication road block: purposely trying to make someone feel bad
interrupting communication road block: cutting in with your own comments before someone has finished speaking
judging communication road block: assuming an air of being on a higher level
mind-reading communication road block: jumping to conclusions about what the other person is thinking
name-calling communication road block: calling someone an insulting name
nonverbal communication body language, gestures, how someone dresses or acts
parent voice voice that wants to take care of others but also wants to be in charge
passive you give into others without showing yourself respect
relationship the way in which two or more people or organizations regard and behave toward each other
sarcasm communication road block: suggesting you don't believe the person, saying something designed to one-up or given pain, or saying the opposite of what you mean
sweeping generalizations communication road block: putting someone in a defensive position by exaggerating their behavior
threatening communication road block: trying to intimidate someone
tone of voice inflection that can take the same words to communicate a number of different meanings
verbal communication fave-to-face, telephone, radio, television, and other media
visualizations graphs, charts, maps, logos, signs, etc.
written communication letters, emails, books, magazines, texting, social media, and other media
Created by: Sharon.Spence