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Bus 203
Exam1
| Question | Answer |
|---|---|
| organizational behavior | field of study devoted to understand, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations |
| correlation | describes the statistical relationship between 2 variables |
| socially complex resources | resources whose development is not clearly understood, such as culture, trust, or reputation |
| social recognition | being publicly praised or appreciated for good behavior |
| counterproductive behavior | behaviors that intentionally harm the organization's assets and possessions, such as sabotage and theft |
| job satisfaction | a pleasurable emotional state ruling from the appraisal of one's job or job experiences |
| value-percept theory | theory that argues that job satisfaction depends on whether you perceive that your job supplies the thing that you value |
| values | things that people consciously or subconsciously want to seek or attain |
| stress | a psychological response to demands for which there is something at stake and where coping with those demands taxes or exceeds a person's capacity or resources |
| stressors | demands that cause people to experience stress |
| strains | negative consequences that occur when an individual's capacity or resources to cope are exceeded |
| theory | defined as a collection of assertions that specify how and why variables are related, as well as the conditions in which they should be related |
| how do theories relate to the scientific method? | theories inspire hypothesis |
| what are the 2 primary outcomes of organizational behavior? | job performance & organizational commitment |
| what are the three components of job performance? | task performance, citizenship behavior, counterproductive behavior |
| what are the three types of organizational commitment? | affective, continuance, normantive |
| task performance | employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces |
| citizenship behavior | voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place |
| 5 most common facets of job satisfaction | variety, identity, significance, autonomy, feedback |
| how individuals often cope with stress? | work harder, seek support, distance themselves, |
| importance of social support? | social support gives the stressed person a buffer between stessors and strains; more support makes coping with stress easier |
Created by:
devenmccormick
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