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Vocab
| Term | Definition |
|---|---|
| Active Listening | is a communication technique that is used in counseling, training, and conflict resolution. It requires that the listener fully concentrate, understand, respond and then remember what is being said. |
| Reflective Listening | is a communication strategy involving two key steps: seeking to understand a speaker's idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly. |
| Inattentive | is a communication strategy involving two key steps: seeking to understand a speaker's idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly. |
| Acceptance | the action of consenting to receive or undertake something offered. |
| Empathy | the ability to understand and share the feelings of another. |
| Intensity | the quality of being intense |
| Verbal Skills | refer to the extent to which a person can approach words, sentences, written texts verbs, adjectives, as well as, the extent to which he/she can comprehend meanings, produce synonyms and antonyms, know the meaning and use of words |
| Non-verbal Skills | Communication without the use of spoken language. |