Save
Upgrade to remove ads
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

POBChp13 Study Guide

Principles of Business Chapter 13 Key Terms Study Guide

TermDefinition
Personal Selling is direct contact with a prospective customer with the objective of selling a good or service.
Customer service The way in which a business provides services before, during, and after a purchase.
Cold Call The process of making contact with people who are not expecting a sales contact.
Call Center An office that is set up for the purpose of receiving and making customer calls for an organization .
Customer Support Team Employees who assist customers, take orders, and answer questions that come into the company via phone or website.
Online Support Information and resources available to customers through the Internet.
Telemarketing Personal selling done over the telephone.
Suggestion Selling The technique of suggesting additional items to go with merchandise requested by a customer.
Transaction The exchange of payment and product.
Buying Signals Verbal or nonverbal signs that a customer is ready to purchase .
Approach Step in the sales process in which the salesperson makes the first in-person contact with a potential customer.
Close Moment when a customer agrees to buy a product.
Combination Approach B2C approach that combines the greeting and merchandise approaches.
Customer-Service Mindset Attitude of a business and employees that customer satisfaction always comes first.
Excuses Personal reasons not to buy.
Feature-Benefit Selling Sales method of showing the major selling features of a product and how it benefits the customer.
Greeting Approach B2C approach that consists of a friendly welcome to the store or department.
Lead A potential customer.
Objections Concerns or other reasons a customer has for not making a purchase.
Overselling Promising more than the product or the business can deliver.
Merchandise Approach B2C approach in which the conversation starts with a comment about the product.
Preapproach Tasks that are performed before contact is made with a customer.
Substitute Selling Sales technique of showing products that are different from the originally requested product.
Sales Process Series of steps that a salesperson goes through to help the customer make a satisfying buying decision.
Service Approach B2C approach that starts with the phrase “May I help you?”
Created by: mrstephens
Popular Business sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards