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BABOK3 3.2

3.2 Plan Stakeholder Engagement

QuestionAnswer
What is the purpose of Plan Stakeholder Engagement? To plan an approach for establishing and maintaining effective working relationships with the stakeholders.
What is involved in Plan Stakeholder Engagement? Conduct a thorough analysis to identify all of the stakeholders and their characteristics. Utilise results to define the best collaboration and communication approaches for the initiative and to appropriately plan for stakeholder risks.
What increases the complexity when planning for stakeholder engagement? An increase in the number of stakeholders involved.
What changes does a BA make when the engagement moves from collaborating with a few stakeholders into dozens, hundreds, or even thousands of people? New or different techniques for the management of stakeholders may be required.
What are the inputs into Plan Stakeholder Engagement (2)? Needs and 3.1 Business Analysis Approach
Why should a BA understand Needs? Understanding the business need and the parts of the enterprise that it affects helps in the identification of stakeholders.
Why is the Business Analysis Approach an input to Plan Stakeholder Engagement? Incorporating the overall business analysis approach into the stakeholder analysis, collaboration, and communication approaches is necessary to ensure consistency across the approaches.
What are the Guidelines and Tools used for Plan Stakeholder Engagement (3)? Business Analysis Performance Assessment, Changes Strategy, Current State Description.
What is the output of Plan Stakeholder Engagement? Stakeholder Engagement Approach.
What are the Elements of Plan Stakeholder Engagement (3)? Perform Stakeholder Analysis, Define Stakeholder Collaboration, Stakeholder Collaboration Needs.
What is involved in Stakeholder Analysis? Identifying the stakeholders (directly or indirectly impacted by the change) and their characteristics, as well as analyzing the information once collected.
How many times is Stakeholder Analysis performed? Stakeholder analysis is performed repeatedly as business analysis activities continue.
Why would a BA make a thorough and detailed stakeholder list? To ensure stakeholders are not overlooked. To understand who they are, the impact of proposed changes on them, and the influence they may have on the change.
Why does understanding stakeholders contribute towards a solution? Helps the BA to understand what needs, wants, and expectations must be satisfied by a solution.
How does a BA identify stakeholders? The organizational chart and business processes; sponsor identification; contracts in place, anticipated vendors, regulatory bodies (external stakeholders); Shareholders, customers, and suppliers.
What does a BA analyse to understand where and how stakeholders will contribute to an initiative? Each Stakeholder's various Roles within the organisation.
Why is it important to analyse stakeholder attitudes to the change? To fully understand what may impact a stakeholder’s actions and behaviours. Knowing how a stakeholder perceives the initiative allows an opportunity for the business analyst to specifically plan their collaboration and engagement with that stakeholder.
A BA analyses stakeholder attitudes about (6)? Business goals, objectives of the initiative, and any proposed solutions; Business analysis in general; The level of interest in the change; The sponsor; Team members and other stakeholders; Collaboration and a team-based approach.
What is decision-making authority? Business analysts identify the authority level a stakeholder possesses over business analysis activities, deliverables, and changes to business analysis work.
Why does a BA analyse levels of power or influence? Understanding the nature of influence and the influence structures and channels within an organization can prove invaluable when seeking to build relationships and trust.
Why is it important to understand the influence and attitude each stakeholder may have? Understanding the influence and attitude each stakeholder may have can help develop strategies for obtaining buy-in and collaboration.
How does a BA ensure there is enough stakeholder influence to implement a change? A BA evaluates how much influence is needed to implement a change compared to the amount of influence the key stakeholders can bring. If there is a mismatch, the BA develops risk plans, responses and other strategies to obtain necessary support.
What are the considerations in defining a stakeholder collaboration approach (5)? • timing and frequency of collaboration, • location, • available tools such as wikis and online communities, • delivery method such as in-person or virtual, and • preferences of the stakeholders.
What does a BA evaluate when considering stakeholder communication needs (8)? • what needs to be communicated, • appropriate delivery method (written or verbal), • the appropriate audience, • when to communicate, • frequency , • geographic location of stakeholders, • level of detail, • level of formality.
Business Analysis Performance Assessment: provides results of previous assessments that should be reviewed and incorporated.
Change Strategy: Used for improved assessment of stakeholder impact and the development of more effective stakeholder engagement strategies.
Current State Description: Provides the context within which the work needs to be completed. This information will lead to more effective stakeholder analysis and better understanding of the impact of the desired change.
Brainstorming: used to produce the stakeholder list and identify stakeholder roles and responsibilities.
Business Rules Analysis: used to identify stakeholders who were the source of the business rules.
Document Analysis: used to review existing organizational assets that might assist in planning stakeholder engagement.
• Interviews: used to interact with specific stakeholders to gain more information or knowledge about stakeholder groups.
Lessons Learned: used to identify an enterprise’s previous experience (both successes and challenges) with planning stakeholder engagement.
• Mind Mapping: used to identify potential stakeholders and help understand the relationships between them. used to identify potential stakeholders and help understand the relationships between them.
• Organizational Modelling: used to determine if stakeholders listed have unique needs and interests that should be considered. Describe the roles and functions in the organization and stakeholder interactions - helps identify stakeholders who will be affected by a change.
• Process Modelling: used to categorize stakeholders by the systems that support their business processes.
Risk Analysis and Management: used to identify risks to the initiative resulting from stakeholder attitudes or the inability of key stakeholders to participate in the initiative.
• Scope Modelling: used to develop scope models to show stakeholders that fall outside the scope of the solution but still interact with it in some way.
• Stakeholder List, Map, or Personas: used to depict the relationship of stakeholders to the solution and to one another.
• Survey or Questionnaire: used to identify shared characteristics of a stakeholder group.
• Workshops: used to interact with groups of stakeholders to gain more information about stakeholder groups.
What is the output of Plan Stakeholder Engagement? Stakeholder Engagement Approach
What is in the Stakeholder Engagement Approach? list of the stakeholders, their characteristics as analyzed, and a listing of roles and responsibilities for the change. It also identifies the collaboration and communication approaches the business analyst will utilize.
Created by: Tarka