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Better Phone Skills
Trinity Davis
| Term | Definition |
|---|---|
| Breathe | To control the outgoing breath in producing voice and speech sounds. |
| Identify yourself | Knowing about yourself. |
| Be Sincere | Free of deceit, hypocrisy, or falseness; earnest: |
| Listen attentively | Listening while giving attention; observantly. |
| Outcome | A conclusion reached through a process of logical thinking |
| customers | a person who purchases goods or services from another; buyer; patron. |
| professional | Of, relating to, or connected with a profession |
| buzzwords | A word or phrase, often sounding authoritative or technical, that is a vogue term in a particular profession, field of study, popular culture, etc. |
| the contract | An agreement between two or more parties for the doing or not doing of something specified. |
| the sale | The act of selling. |
| home-based business | Working at home. |