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Consumer Agencies
| Term | Definition |
|---|---|
| CCPC | Ensures product safety standards are being complied with through EU'S General Product Safety Directive |
| CCPC | Seeks to make the marketplace work better for consumers. |
| CCPC | Provides personal finance information and education to consumers through helpline and website. |
| ASAI | Advertising Standards Authority for Ireland |
| ASAI | Ensure commercial advertisements are legal, decent, honest and truthful. |
| ASAI | Monitors adverts in newspapers, magazines, posters, brochures and post/email/ text and television or radio adverts. |
| Small Claims Court | Cheap, fast, easy way to resolve complaints without a solicitor. |
| Small Claims Court | Judge decides on outcome and maximum compensation is €2,000. |
| Small Claims Court | Claims can be made for faulty goods, minor damage, non return of rent, bad workmanship but not personal debts or personal injury claims. |
| Ombudsman | hears and investigates complaints made by private individuals against government bodies or officials. |
| Ombudsman | Deals with Government departments, HSE, Third level education (gov funded) local authorities |
| Ombudsman | Free and impartial service |
| Ombudsman for Children | Promotes rights and welfare of children and young adults. |
| Trade Associations | organisation that represents all the businesses that sell a particular type of product or service |
| Trade Associations | Members must follow code of conduct. |
| ITAA | Irish Travel Agents Association |
| ITAA | An example of a trade association |