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OS Chp 12 Terms
Term | Definition |
---|---|
Call Tracking Software | A system that tracks the dates, times, and transactions of help-desk or on-site IT support calls, including the problem presented, the issues addressed, who did what, and when and how each call was resolved. |
Component Services (COM+) | A Microsoft Management Console snap-in that can be used to register components used by installed applications. |
Default Program | A program associated with a file extension that is used to open the file. |
Escalate | Assigning a problem to someone higher in the support chain of an organization. This action is normally recorded in call tracking software. |
Expert System | Software that uses a database of known facts and rules to simulate a human expert's reasoning and decision-making processes. |
Files Association | The association between a data file and an application to open the file that is determined by the file extension. |
Memory Diagnostics | A Windows utility (mdsched.exe) used to test memory. |
Regsvr32 | A utility that is used to register component services used by an installed application. |
Safe Mode | The technique of launching Windows with a minimum configuration, eliminating thirdparty software, and reducing Windows startup to only essential processes. The technique can Windows startup is corrupted |
Secondary Logon | Using administrator privileges to perform an operation when you are not logged on with an account that has these privileges |
System File Checker (SFC) | A Windows utility that verifies and, if necessary, refreshes a Windows system file, replacing it with one kept in a cache of current system files. |
Taskkill | A Windows command that uses the process PID to kill a process. |
Tasklist | A Windows command that returns the process identifier (PID), which is a number that identifies each running process. |
Technical Document | The technical reference manuals, included with software packages and hardware, that provide directions for installation, usage, and troubleshooting. The information extends beyond that given in user manuals. |
Ticket | An entry in a call-tracking system made by whoever receives a call for help and used to track and document actions taken. The ticket stays open until the issue is resolved. |