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SPT130

QuestionAnswer
Process (work) Series of work activities Which produce a product or service.
Total Quality Management (TQM) Quality management approach based on participation of all members aimed at long–term success through customer satisfaction and benefits all members of the organization and society.
Six Sigma Quality process that focuses on developing and delivering near–perfect products and services.
Magnet Status Award given by the American Nurses Credentialing Center to hospitals that satisfy factors measuring the strength and quality of nursing care.
ISO 9000 International standards used by participating organizations to help ensure that quality services and products are consistently delivered.
Inventory Reusable equipment and consumable items used to provide healthcare services for patients.
Stock outs (inventory) Condition that occurs when reusable or consumable inventory items required to provide healthcare services to patients are not available.
Assets Something of value owned by an organization or person.
ABC Analysis Inventory management strategy that indicates store room controls should first address the relatively few items with greatest value (A items) and should lastly consider the many items with lowest value (C items).
"Inventory Service Level Percent of items filled (available) when an order is placed.
"Inventory Turnover rate "Number of times per year (or other time period) that inventory is purchased, consumed and replaced."
Issue "The action of supplying or distributing an item for use, sale or official purposes."
Perpetual Inventory System "System that tracks all incoming and issued supplies to determine on an ongoing basis, the quantity of supplies in storage."
"Stock Out Rate Condition that occurs when reusable or consumable inventory items are required to provide health care services to patients are not available.
"Total Acquisition Cost All costs incurred by a facility to purchase a specific supply or equipment items from the point of authorization through its disposal.
Variance "Difference between amount of supply that should be available (from records), and the amount that is available (from physical count) when a perpetual inventory system is used."
Quality Consistent delivery of products and services according to established standards.
Case Cart "A cart prepared for an individual procedure. These usually contain all instruments, supplies and utensils needed for a specific procedure."
Empowerment Granting authority to employees to make decisions within their areas of responsibility.
Process Improvement Activity to identify and resolve work task–related problems that yield poor quality; the strategy of finding solutions to eliminate the root causes of process performance problems.
Defect Variance from expected standards. Faulty.
Quality Control "Technical, statistical sampling method that measures production quality."
Indicator Measurable variable that relates to the outcome of patient care or employee safety.
Acceptance Sampling Inspection of a sample from a larger lot to decide whether the lot should be accepted.
Inventory ( consumable ) "Assets, such as wrapping supplies, processingchemicals, and other that are consumed as healthcare services are provided to patients."""""
Inventory (reusable) "Relatively inexpensive assets, such as medical devices and sterilization containers, that can be reused as healthcare services are provide to patients."
Equipment ( capital ) "Relatively expensive assets, such as washers, that require significant advance planning for their purchase."
Inventory ( unofficial ) "Consumable products found in user areas, such as surgical locations and labs. unofficial inventory has usually been expensed to user units and is stored in various locations on the units."
Balance Sheet "Financial summary of what a healthcare facilityn owns (assets), owes ( liabilities ) and is worth ( equities ) at a specific point in time. Ex: the last day of the month."
PAR ( Periodic Automated Replenishment) "An inventory replenishment system in which the desired amount of products that should be on hand are established, and inventory replenishment returns the quantity of products to this level."
Automated supply replenishment system. "Replenishment system in which items removed from inventory are automatically identified and tracked. When a reorder point is reached, item information is generated on a supply pick list in the central storeroom or at a contracted vendor. items are then issued and transferred to the appropriate user."
Random numbers (Tables) Compilation of numbers generated in an unpredictable haphazardous squence used to create a random sample.
Technical quality control indicators Process control measures utilized to assure that planned technical conditions within sterilizers and aerators are met.
Failure mode and effects anaysis (FMEA) Process to perdict the adverse outcomes of various human and machine failures to prevent future adverse outcomes.
Root cause analysis (RCA) "Process that looks backwards at an event to help prevent its futuer occurrence"""""
Quality assurance Comprehensive and measured efforts to provide total quality a technical statistical sampling method that measures production quality
Process improvement Activity to identify and resolve work task related problems that yield poor quality the strategy of finding solutions to eliminate the root cause of process performance problems
Total quality improvement (TQI) Concept of measuring the current output of a process or procedure and then modifying it to increase the output efficiency and effectiveness
Continuous quality improvement (CQI) Scientific approach which applies statistical methods to improve work process
Exchange Cart System Inventory system in which desired inventory items are placed on a cart assigned a specific location. A second duplicate cart is maintained in another location and the two carts are exchanged on a schedule to ensure that sufficient supplies are available at all times.
Requisition System Method of inventory distribution in which items needed are requested requisitioned and removed from a central storage location for transport to the user department.
Case Cart System "An inventory control system for products / equipment typically used in an Operating Room that involves use of an enclosed or covered cart generally prepared for one surgical case, and not used for general supply replenishment."
Bar code "Numerous machine readable rectangular bars and spaces arranged in a specific way to represent letters, numbers and other symbols."
Radio Frequency Identification Term used to describe a system in which the identity serial number of an item is wirelessly transmitted with radio waves.
Distribution Movement of supplies primarily consumable supplies from storeroom to clinical units and reprocessed supplies form Central Service to the Operating Room throughout the facility.
consignment items that are stored at the healthcare facility but owned by the vendor
STAT immediately or at once
cross–functional team group of employees from different departments that works together to resolve operating problems
sentinel event "an unexpected occurrence involving death, serious physical or psychological injury or the risk thereof"
lean a quality process that focuses on elimination waste in the production of products
capital equipment "relatively expensive assets, such as sterilizers or washers, that require advance planning for their purchase"
operational supplies "supplies needed for the operation of CS dept. Detergents, wraps etc."
patient care supplies "supplies dispense for patient care and treatment. Catheters, bandages etc."
interface an area or system through which one machine is connected to another to share information
non–stock items items not carried in CS storeroom but are purchased as needed
sustainability process designed to reduce harm to the environment supporting long term ecological balance
turnkey system a computer system supplied to a customer that is ready to use
cloud computing storing regularly used data on the internet
Healthcare Information Management Systems Society (HIMSS) a global cause–based non–profit organization focused on better healthcare through information technology