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Jordan Weis
Vocabulary
Term | Definition |
---|---|
Chronological resume | a document that gives an applicant's work experience in order with the most recent experience listed first. |
Electronic resume | a document that gives qualifications and work history for an applicant in electronic format. |
Functional resume | a document that indicates the skills and qualifications of an applicant for a particular job. |
Job boards | a resource that allows individuals to browse job listings by company, industry, location, country, and pay. |
Networking | making contacts with people who may help you in the job search process. |
Portfolio | a compilation of samples of work and other career-related information. |
Aggressive Customer | a customer who always |
Chronic Complainer | a customer who readily complains, often loudly and at length. |
Clientele | a customer who is never satisfied and feels that there is always something wrong. |
Coaching Session | when a manager trains employees how to properly handle given situations |
Complaint | communication from a customer that alleges deficiencies after a purchase has been made |
Customer Service | a company's ability to supply wants and needs to customers |
Customer Service Representative | the person in a business or company that most often interacts with the customer before and after a transaction has occurred. |
High-Roller Customer | a customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner. |
Manager | a person who has control or direction of a company or business. |
Meek Customer | a customer who will generally not complain most dangerous to businesses because they will complain to other people |
Rip-Off Customer | a customer who wants to get something they are not entitled to receive often responds with a repetitive ''not good enough'' response. |
Troubleshoot | to determine what problems exist and how to correct them |