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Communication Skills

Aggressive Customer A customer who readily complains, often loud and at length.
Chronic Complainer A customer who is never satisfied and feels that there is always something wrong.
Clientele The client of a company or business.
Coaching Session When a manager trains employees how to properly handle given situations.
Complaint Communication from a customer that alleges deficiencies after a purchase has been made.
Customer Service A company's ability to supply wants and needs to customers.
Customer Service Representative The person in a business or company that most often interacts with the customers before and after a transaction has occurred.
High-Roller Customer A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner.
Manager A person who has control or direction of a company or business.
Meek Customer A customer who will generally not complain most dangerous to business because they will complain to other people.
Rip-Off Customer A customer who wants to get something they aren't entitled to receive often responds with a repetitive "not good enough" response.
Troubleshoot To determine what problems exists and how to correct them.
Chronological resume A document that gives an applicant's work experience in order with the most recent experience listed first.
Electronic resume A document that gives qualifications and work history for an applicant in electronic format.
Functional resume A document that indicates the skills and qualifications of an applicant for a particular job.
Job boards A resource that allows individuals to browse job listings by company, industry, location, country, and pay.
Networking Making contacts with people who may help you in the job search process.
Portfolio A compilation of samples of work and other career-related information.
Created by: taniya65



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