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WPC
Communication Skills
Term | Definition |
---|---|
Aggressive Customer | A customer who readily complains, often loud and at length. |
Chronic Complainer | A customer who is never satisfied and feels that there is always something wrong. |
Clientele | The client of a company or business. |
Coaching Session | When a manager trains employees how to properly handle given situations. |
Complaint | Communication from a customer that alleges deficiencies after a purchase has been made. |
Customer Service | A company's ability to supply wants and needs to customers. |
Customer Service Representative | The person in a business or company that most often interacts with the customers before and after a transaction has occurred. |
High-Roller Customer | A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner. |
Manager | A person who has control or direction of a company or business. |
Meek Customer | A customer who will generally not complain most dangerous to business because they will complain to other people. |
Rip-Off Customer | A customer who wants to get something they aren't entitled to receive often responds with a repetitive "not good enough" response. |
Troubleshoot | To determine what problems exists and how to correct them. |
Chronological resume | A document that gives an applicant's work experience in order with the most recent experience listed first. |
Electronic resume | A document that gives qualifications and work history for an applicant in electronic format. |
Functional resume | A document that indicates the skills and qualifications of an applicant for a particular job. |
Job boards | A resource that allows individuals to browse job listings by company, industry, location, country, and pay. |
Networking | Making contacts with people who may help you in the job search process. |
Portfolio | A compilation of samples of work and other career-related information. |