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Laura Franco Ortega

HCP 103 Final Review

QuestionAnswer
Which of the following are the major filing systems used in the health care setting? Alphabetic, Numeric, Geographic, subject, chronologic
The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent___. fraud. reissued of check, theft/loss.
Which of the following USPS mailing services should the medical office assistant select when mailing routine patient records to an insurance carrier? Priority mail, standard or certified mail.
Checking for and repairing damaged documents is part of what step in the filing process? Conditioning/charting
The purpose of records management includes which of the following? Maintains and documents the course of patient care. Storage, Arranging, and Classifying.
The post office returns a patient's bill to the clinic with the notation "address unknown." Which of the following steps are appropriate in handling this situation? Verify address in clients demographics, preparer a new envelope and put on a new postage before resend it.
A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degree F. The medical assistant should_____. remain calm and schedule same day appointment or refer patient to Urgent Care.
The medical office assistant is scheduling new patients for an office with three physicians and two nurse practitioners. The office policy is for patients to arrive 30 to 45 minutes prior to their appointment to complete patient history forms. Which of th modified-wave system
A filing system that organizes items chronologically for action when the date arrives is called a(an)________. Tickler file
Which of the following is the most appropriate action when there are delays in the Physician's schedules? Call patient's and inform them about the delay so they can be aware of what to expect. let them decide if they want to wait or reschedule appointment.
What types of statements reflect open-ended communication? "How can I help you today?". "What brought to see the physician today?"
In most cultures in the United States, when a medical assistant is speaking with a patient, making direct eye contact encourages. An open honest transmission of thoughts and ideas. Open communication.
Communication is best defined as a ______. The process of using sings, symbols, and behaviors to exchange information generate meaning. Create and share meaning.
Anything that interferes with the communication process best describes as_______. Noise. Physical disability, cultural diversity.
The objective of therapeutic communication includes______. Communicating technical information in a form the patient can understand, providing comfort. Giving a sense of security and acceptance.
All of the following are considered facilitative communication techniques________. Exploring, Clarifying, Focusing and accepting. Physical communication.
Which of the following may create communication barriers? Shame, embarrassment, misunderstanding. Pain, hunger, and anger.
Reasons patients may be reluctant to ask that instruction be repeated include_______. Restating. To ensure correct decoding of information.
If an upset patient expresses frustration concerning a long wait, the medical assistant say________. " I apologize for the wait, can you excuse me while I check to see when you may expect to be seen". offer the client to wait at the office or reschedule an appointment.
Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appoinments? walk/in open hours.
Created by: frla5938