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CIS CH5 Info Systems for the Enterprise

Business Process of Finance and Asset Management sample functionality for info systems AP, AR, GL, inventory, procurement
Business Process of Human Capital Management sample functionality for info systems HR mgmt, payroll, benefits, time sheets, talent development, training programs.
Business Process of Supply Chain Management sample functionality for info systems Supply chain planning software, warehouse mgmt, transportation mgmt
Business Process of Customer Relationship Management sample functionality for info systems Contact mgmt, marketing campaign mgmt, email marketing, sales force mgmt, customer service
financial management system enterprise information system that supports financial accounts & processes, including AP, AR, procurement, cash management, budget planning, assets, GL, & related activities.
eXtensible Business Reporting Language (XBRL) part of the XML family of standardized languages specialized for accounting & business reports; tags identify data elements to make them transparent & also computer-readable.
human capital management (HCM) encompasses all the activities & info systems related to effectively managing an organization's human capital. The HCM info system includes applications & modules w/ the ee as the central element.
human resources management (HRM) system typically the heart of the HCM system, the HRM system tracks ea ee's demographic info, salary, tax data, benefits, titles, employment history, dependents, & dates of hire & termination.
HCM Module description for core human resources management application demographic info, HR mgmt, payroll, benefits, professional development, education
HCM Module description for workforce management applications time & attendance, sick & vacation leave, task & activity tracking, labor scheduling capabilities
HCM Module description for talent management applications e-recruitment & position applications, ee performance management & tracking, career development, compensation mgmt, e-learning & professional development tracking; visualization & org charts
HCM Module description for social software Wikis, blogs, social networks
Human Capital Management components HR management, workforce management, talent management, social networking
Human Capital Metric for Turnover The percentage of workers who left & were replaced during a time period
Human Capital Metric for Turnover Costs The total of termination costs, hiring costs, training costs, & other costs related to replacing a worker
Human Capital Metric Cost per hire Average advertising costs + agency fees + recruiter's salary & benefits + relocation expenses for new employees
Human Capital Metric Human capital return on investment The return on investment produced by the organization's expenditures on salaries, benefits, bonuses, & other costs for human talent.
Human Capital Metric Employee satisfaction Measures of job satisfaction, usually assessed through employee surveys or exit interviews.
workforce management module As part of the HCM system, the workforce management module helps track time & attendance, sick leave, vacation leave, & project assignments.
talent management As part of the HCM system, the talent mgmt module focuses on the ee life cycle, including recruitment, performance evals, career development, compensation planning, e-learning, & succession planning after retirement or departure.
supply chain management (SCM) Strategies that optimize the flow of products & services from their source to the customer.
Steps in supply chain management Plan, Source, Make, Deliver, Return
visibility in SCM describes how easily mangers can track timely & accurate supply chain metrics.
demand forecast accuracy (DFA) in SCM the difference between forecasted & actual demand.
bullwhip effect in SCM describes the distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor & manufacturer
electronic data interchange (EDI) in SCM An electronic bridge between partner companies in a supply chain that is used to transmit real-time information about orders, inventories, invoices, & other data.
global positioning systems (GPS) in SCM Electronic devices that receive signals from orbiting satellites that transmit time & location data; GPS devices help drivers navigate & keep managers in touch w/ their transportation fleets.
Common objectives for CRM goals and metrics Improving customer retention, improving profitability, growing revenue, listening to the customers
customer relationship management (CRM) Encompasses the strategies, processes, & info systems an organization uses to build and maintain relationships w/ its current & prospective customers.
sentiment analysis for CRM A capability of specialized software to scan text input surveys, blogs, or other user-generated content & classify the opinions as pro, con, or neutral toward the company or product.
web beacon (or web bug) for CRM A tiny, invisible image, typically a single pixel w/ a unique identifier, used on websites to track visitors.
ERP Enterprise Resource Planning
ERP components Financials, Human Capital Management, Customer Relationship Management, Manufacturing, Product Life Cycle Management, and Supply Chain Management.
ERP component - financials tailored for nonprofit, educational institutions, using fund accounting.
ERP component - Human Resources HR resources & payroll, benefits, time & attendance; system is customized to manage faculty employment conditions, such as tenure & joint appointments.
ERP component - Student Academic Records Manages classes, courses, student admissions, student registrations, grades, class rosters, faculty assignments
ERP component - Enrollment Management CRM tailored to higher education, managing recruitment and retention.
ERP component - Financial Aid Manages financial aid applications, awards, budgets, & interfaces w/ aid sources, such as government agencies.
ERP component - Institutional Advancement Tracks donations, pledges, & gifts, & manages contacts & donor relationships
ERP component - E-Learning Provides support for online classes w/ multimedia presentations, discussion forums, blogs, wikis, assessments, grade books, & other features.
enterprise resource planning ERP - Integrated application suite to support the whole enterprise that includes modules to manage financials, human resources, supply chain, customer relationships, & other business processes.
Integration approach: The engineered suite Built from the ground up w/ consistent user interfaces, integrated backend database, & a single architectural foundation.
Integration approach: Suite w/ synchronized modules Vendor provides middleware to connect & synchronize systems that may be running on different platforms.
Integration approach: Best of breed suites Separate systems, deployed because they each match user requirements closely, but integration is weak & architectural foundations can be very different.
Pros of the engineered suite data integrity is high, with consistent, up-to-date, & non-duplicated elements.
Cons of the engineered suite modules are highly interdependent so organizations have to implement and/or upgrade all systems together. Switching costs are high.
Pros of suite with synchronized modules A common, vendor-provided architecture overlays the systems to improve consistency across the modules
Cons of suite with synchronized modules Modules are integrated at the edges, and the bridges can be fragile.
Pros of best of breed suites modules can have very rich functionality and can be implemented individually, reducing risk.
Cons of best of breed suites Processes, interfaces, & data may not be consistent across systems. Connections & synchronization, which can be error-prone & costly, may be done in-house or by vendor.
middleware Software used as a bridge to integrate separate information systems & synchronize data across multiple systems.
4 major categories of information systems that support business processes common to most organization are: finance & asset management, human capital management (HCM), supply chain management (SCM), and customer relationship management (CRM).
workforce management software labor scheduling tools, tracks time & attendance, leave, & project assignments.
talent management software helps map ee life cycle, from recruitment to career development, & retirement.
social software mentoring
metrics from human capital management systems can, including performance & productivity measures can... help reveal how well an organization is managing and nurturing its human capital.
5 steps in supply chain management plan, source, make, deliver, return
Supports processes that optimize the flow of products and services from their source, through the company, and to the customer Supply chain management
Improving visibility in a supply chain helps... managers see metrics that help assess overall effectiveness.
The bullwhip effect occurs in a supply chain when visibility is low
how can you improve visibility collaboration with electronic data interchange (EDI) or XML, or sensing technologies like RFID or GPS.
Customer relationship management (CRM) revolves around customer records, especially to... improve retention, increase profitability, grow revenue, and listen to customer sentiments.
CRM's diverse software applications are especially useful in marketing, sales force automation, and customer service and support
Software tools included in the CRM category email marketing, loyalty programs, marketing campaigns, online customer service, contact management, sentiment analysis, mobile phone advertising, and more.
Enterprise resource planning (ERP) systems integrate... two or more of the applications that support major business processes common to most organizations, especially finance and human resources.
ERPs from major vendors incorporate functionality for.. CRM, SCM, manufacturing processes, analytics, and other business requirements
Why is implementing an ERP challenging partly because so many applications are replaced and so many processes are affected at the same time.
Four major categories of information systems that support business processes common to most organizations Finance and asset management, human capital management, supply chain management, customer relationship management
Role of financial and asset management info systems in an organization accuracy of records and spotting fraudulent activity
secret to excellence in SCM is collaboration, internally among units and externally with partners, suppliers, and customers.
Created by: kld0519