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1.01
section quiz
| Question | Answer |
|---|---|
| individuals who are to defend their ideas objectively provide others with | logical evidence |
| which is not a tool that people use when participating in discussions | sharing a personal experience |
| all calls coming into a business should end as pleasantly as possible in order to | leave a good last impression with callers |
| when Steven asks questions in an open minded way he avoids | attacking someone else's ideas |
| in order to be understood on the phone, a business's employees should always | enunciate clearly |
| what type of communication styles is usually appropiate for evaluation or counseling interviews with employees | formal |
| when dawn answered the front desk telephone at her property, a female caller who sounded very upset said my daughter is staying at your hotel would you please give me her room number, dawn quickly answered ms smith is in room 224. what did dawn do wrong | she gave out a guests room number |