click below
click below
Normal Size Small Size show me how
Consumer Rights
Junior Cycle Business CH9 Consumer
Term | Definition |
---|---|
Consumer | Person who buys goods and services for their own use |
Contract | A legal agreement between two or more people |
A guarantee/warranty | A promise from the manufacturer to repair, refund or replace faulty goods within a given period of time after purchase |
Distance selling | Sale of goods and services that does not take place in person (Online shopping) |
CCPC | This agency has the power to investigate businesses that are breaking consumer and competition laws and to enforce those laws. |
Merchantable quality | Goods should be of reasonable quality, taking into account their intended use and price. |
Fit for purpose | The goods should be fit for the purpose they were intended. They should do what you bought them for. |
As described | Goods should match their description |
Correspond to sample | Goods should match the sample good given. |
Barcode | Vertical lines that are read by checkout scanners. It helps a shop know when they are out of stock of a particular item |
Proof of purchase | This shows that a consumer has paid for an item |
What is the year for the Sale of Goods and Supply of Services Act 1980, | 1980, |
What is the year for the Consumer Protection Act | 2007 |
What is the year for CCPC Competition and Consumer Protection Act | 2014 |
Small Claims Court | gives consumers a cheap and fast way to settle a dispute legally without the need for a solicitor. |
The Consumers Association of Ireland (CAI) | this is a voluntary advice and information service for consumers. It campaigns for improved consumer laws. |
The Advertising Standards Authority of Ireland (ASAI) | promotes good advertising standards in Ireland. Protects consumers from dishonest and illegal marketing of goods/services. |
The European Consumer Centre Ireland (ECC) | They give Irish consumers free information and advice on 0dealing with retailers and service providers from other EU members |