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New JC Cons. Rights
New JC Business Studies Consumer Rights
| Question | Answer |
|---|---|
| Merchantable Quality | means that goods sold to consumers must be reasonably durable and do what they are supposed to do, even if they are 'sale' items. |
| Fit for purpose intended | means that the goods must do what they are supposed to do. |
| The Small Claims Procedure | Provides an inexpensive & easy way for consumers to resolve disputes without the need to employ a solicitor. Service provided through the District Court Office, claims cannot exceed €2,000, heard by Judge who listens to both sides and makes a decision. |
| The Competition and consumer Protection Commission (CCPC) | A state agency responsible for promoting fair competition and protecting the interests of consumers. |
| The Financial Services Ombudsman | A government appointed advocate that specialises in resolving consumer complaints against banks, insurance companies, credit unions and other financial institutions. |
| The Consumers' Association of Ireland | A private, non-profit organization set up to protect and promote the interests of consumers. |
| List the four stages a consumer may have to go throught to resolve a complaint about a faulty food. | 1. Find the receipt 2. Contact the retailer 3. Put your complaint in writing 4. Small Claims Procedure |
| What does the Advertising Standards Authority for Ireland (ASAI) do? | This organisation promotes fair advertising and promotion. If you object to an advertisement you can make a complaint online. It has no legal power to force businesses to change. It only expresses its disapproval. |
| What is a Guarantee? | A promise by a manufacturer to repair or replace damaged goods free of charge within a stated period of time. |
| What is a warranty? | Is an additional promise (usually an additional cost) by a manufacturer or seller to repair damaged goods within a stated period of time. |
| Sales of Goods and Supply of Services Act 1980 | Sets out the conditions with which goods and services mus t comply: Goods should be; merchantable quality, fit for purpose, as described, same as sample. Suppliers of services should; have necessary skill, provide proper care, use quality parts. |
| The Consumer Protection Act 2007 | Established the Consumer Protection Agency. Protects consumers from misleading claims about goods, services and prices. Prohibits traders from engaging in misleading practices and aggressive practices. |
| Why do consumer need protection? | To ensure that the standards of goods and services available to the public are reasonable and acceptable. |
| What is redress? | relief from wrong or injury - Repair, Replace, Refund |
Created by:
MrFromholz
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