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LC Management Skills
Leadership, Motivation and Communication
| Question | Answer |
|---|---|
| What are the three types of Management Skills? | Leadership, Motivation and Communication |
| Define Leadership | The ability to direct people, give them instructions and make them follow follow and obey you. |
| What are the three types of leadership styles | Autocratic, Democratic and Laissez Faire |
| Describe an Autocratic Leader | The manager makes all the decisions without consulting the employees. |
| Describe a Democratic Leader | The manager involves employees when making decisions. |
| Describe Laissez Faire Leadership | The manager does not interfere with how employees do their work. |
| What is Delegation? | An important part of being a leader is delegating work to employees |
| What is an example of Delegation? | The Human Resources Manager might ask his assistant to interview candidates for an important vacancy in the business because he doesn't have time to do it. |
| Advantage of Delegation is | Sharing the work out among the employees gets the work done faster. |
| Disadvantage of refusing to delegate is | Employees are unhappy. They think that the manager has no faith in their abilities. |
| Importance of Effective Leadership | Improved Efficiency, Improved Co-ordination, Employee Retention and Change. |
| Definition of Management | A process that involves a manager working with people and using other resources such as money and equipment to ensure that the business achieves its goals. |
| Characteristics of Managers | Charismatic, Decision and a Hard worker |
| What is Motivation? | Is the willingness of people to work |
| Name the 2 Motivational Theories | Maslows Hierarchy of Needs McGregors Theory X & Y Managers |
| What is meant to Maslows Hierarchy of needs? | Managers must determine which level of needs his workers are trying to satisfy so he knows how best to motivate them to work hard. |
| List the 5 stages of Maslows Hierarchy of needs | Self-Actualistion Esteem Needs Social Needs Safety Needs Physiological Needs |
| What do McGregors Theory X managers believe? | Hate work Have no ability Workers need tight control |
| What is the result of a Theory X managers? | No worker innovation Lowly motivated staff Low quality work Hard to keep& recruit good staff Low profitablity |
| What do McGregors Theory Y managers believe? | Workers can enjoy work Workers have ability Can be trusted |
| What is the result of a Theory Y managers? | Worker innovation Highly motivated workers High quality work Good Industrial Relations Easy to recruit & retain good staff High profits |
| Non-verbal Communication | Communication expressed through facial and hand or body gestures. |
| Written Communication | Communication by written symbols(written or prinetd) |
| Oral Communication | Communication by word of mouth. |
| Notice | A document that is used to display important information either within or outside of a business to a wide audience. Within a business it would be put on a notice board, eg it could be used to advise employees who their area first aider is. |
| Letter | A formal document, often paper based, that is used to communicate both within and outside of a business. For example it could be used to invite a person for an interview or for communicating a customer complaint. |
| Memo | An internal, informal paper based document for sending messages between employees. |
| An electronic method of communicating. Each sender and recipient has their own individual address. Messages can be sent with attachments, pictures, web links etc. Take care though this is not a legally binding form of communication. | |
| Communication | This involves transferring information from one person to another. |
| Types of Communicaiton | Internal and External |
| Internal Communication | Internal communicaiton can be upward, downward or horizontal. it is between two or more parties inside the same business. |
| Examples of Internal Communication | Notice Board, Internal Phone, suggestion box, memo, pager, intercom |
| External Communication | This is between a business and other people outside the business |
| Examples of External Communication | Telephone, E mail, Letter, Video COnferencing, Press Conferencing |
| Written Communicaiton | Letter, Fax, E-mail, Reports The written word |
| Oral Communicaiton | The Spoken word - Face to face conversations, Intercom, telephone, Meeting |
| Visual Communicaiton | Pictures symbols, diagrams and maps. Exampls, Bar charts, Pie Charts, Line Graph |
| Barriers to Effective Communicaiton | Language, Prejudice, Information overload, Poor listening skills, trust, Timing |
Created by:
ms.scahill
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