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System Analysis
Chapter 6 Review
| Question | Answer |
|---|---|
| The ____ is an industry group that focuses on the digital economy. | Software & Information Industry Association |
| Two major web-based developmental enfironments are IBM's ____ and Microsoft's ___. | WebSphere, .NET |
| Web based software usually requires additonal layers, called ___ to communicate with existing software and legacy systems. | middleware |
| ___ is the transfer of information systems development, operation, or maintence to an outside firm that provides these services for a fee on a temp or long term basis. | Outsourcing |
| The outsourcing of a basic business process(often called ____ or ___) | business process outsourcing, BPO |
| A firm that offers outsourcing is called a ___. | service provider |
| An _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. | application service provider(ASP) |
| Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management. | Internet business services(IBS) |
| Another term for IBS is _____ because the operation is managed by the outside firm, or host. | managed hosting |
| A ___ uses a set fee based on a specified level of service and user support. | fixed fee model |
| A ___ has a variable fee based on the number of users or workstation that have access to the application. | subscription |
| A ____ or ___ charges a variable fee based on the volume of transactions or operations performed by the application. | usage model, transaction model. |
| ____ or ___ refers to the practice of shifting IT development, support, and operations to other countries. | Offshore outsourcing, global outsourcing |
| The choice between developing versus purchasing software often is called a ___ or ___ decision. | make or buy, build or buy decision |
| Companies that develop software for sale are called __ __ | software vendors |
| A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a _____ | value-added reseller |
| A software package that can be used by many different types of organizations is called a ___ application | horizontal |
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