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MGMT 105
TEST 3
| Term | Definition |
|---|---|
| Operations (production) | activities involved in making products - goods and services - for customers |
| Service Operation (Service Production) | Activities producing intangible and tangible products, such as entertainment, transportation, and education |
| Goods Operations (Goods Production) | Activities producing tangible products, such as radios, newspapers, buses, and textbooks |
| Utility | Products ability to satisfy a human want or need |
| Utility | Products ability to satisfy a human want or need |
| Operations (production) management | systematic direction and control of the activities that transform resources into finished products that create value for and provide benifits |
| Operation (production) Managers | managers responsible for ensuring that operations activities create value and provide benefits to customers |
| Operations (production) management | systematic direction and control of the activities that transform resources into finished products that create value for and provide benifits |
| Operation Process | set of methods and technologies used to produce a good or a service |
| Operation (production) Managers | managers responsible for ensuring that operations activities create value and provide benefits to customers |
| Operation Process | set of methods and technologies used to produce a good or a service |
| Make-to-stock Operations | activities for producing standardizing products for mass consumption |
| Make-to-Order Operations | Activities for one-of-a-kind or custom-made production |
| Make-to-stock Operations | activities for producing standardizing products for mass consumption |
| Low-Contact System | level of customer contact in which the customer need not be part of the system to receive the service |
| Low-Contact System | level of customer contact in which the customer need not be part of the system to receive the service |
| High-contact system | level of customer contact in which the customer is part of the system during service delivery |
| High-contact system | level of customer contact in which the customer is part of the system during service delivery |
| operations Capability | special ability that production does especially well to outperform the competition |
| Capacity Planning | Determining the amount of a product that a company can produce under normal conditions |
| Location Planning | Determining where production will based on costs and flexibility |
| Layout Planning | planning for the layout of machinery, equipment, and supplies |
| Capacity | Amount of a product that a company can produce under normal conditions |
| Capacity planning | Determining the amount of a product that a company can produce under normal conditions |
| Process Layout | physical arrangement of production activities that groups equipment and people according to function |
| Product Layout | Physical arrangement of production steps designed to make one type of product in a fixed sequence of activities according to its production requirements |
| Assembly line layout | A same steps layout in which of a product moves step by step through a plant on conveyor belts or other equipment until it is |
| Fixed-Position layout | Labor, equipment, materials, and other resources are brought to the geographic location where all production work is done |
| quality | combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs" |
| Performance | dimension of quality that refers to how well a product does what it is supposed to do |
| Consistency | Dimension of quality that refers to sameness of product quality from unit to unit |
| Master Schedule | "the game plan" for upcoming production |
| Detailed Schedules | show day to day activities that will occur in production |
| Staff Schedules | identify who and how many employees will be working, & when |
| Project Schedules | provide coordination for completing large scale projects |
| Gantt Chart | Production schedule that breaks down large projects into steps to be performed and specifies the time required to perform each step |
| PERT Chart | production schedule specifying the sequence of activities, time requirements, and critical |
| Materials Management | The process by which managers plan, organize, and control the flow of materials from sources of supply through distribution of finished goods |
| Supplier Selection | process of finding and choosing suppliers from whom to buy |
| Purchasing | acquisition of the materials and services that a firm needs to produce its products |
| Transpiration | activities in transporting resources to the producer and finished goods to customers |
| Warehousing | Storage of incoming materials for production and finished for production and finished goods for distribution to customers |
| inventory control | process of reciving, storing, handling, and counting of all raw materials, party finished goods, and finished goods |
| Lean production | production system designed for smooth production flows that void ineffiiciencies, eliminate unnecessary inventories and cont. impr |
| operations control | process of monitoring production performance by comparing results w plans and taking corrective action when needed |
| follow up | operations control activity for ensuring that production decreases |
| quality control | action of ensuring that operations produce products that meet specific quality standards |
| Productivity | the amount of output produced compared with the amount of resources |
| Total Quality Management | all activities involved in getting high quality goods and services into the marketplace |
| Quality Ownership | principle of total quality management that holds that quality belongs to each person who creates it while performing a job |
| Competitive Product Analysis | process by which a company analyzes a competitors products to identify desirable improvements |
| Value-added Analysis | process of evaluating all work activities materials flows, and paperwork to determine the value that they add for customers |
| quality improvement team | TQM tool in which collaborative groups of employees from various quality by solving common shared production problems |
| Supply Chain | Flow of information, materials, and services that starts with raw materials suppliers and continues adding value through other stages in the the network of firms until the product reaches |
| Supply Chain Management | principle of looking at the supply chain as a whole to improve the overall flow through the system |
| Outsource | replacing internal processes by paying suppliers and distributors to perform business processes or to provide needed materials or services |
| Human Resource management | the set of organizational activities directed at attracting directed at attracting, developing, and maintaining |
| Human Capital | reflects the orginizations investment in attracting, retaining, and motivating |
| Job Analysis | Systematic analysis of jobs w/in an org. |
| Job description | description of the duties and responsibilities of a job, its wrking conditions, and the tools, materials, equipment, and information used to perform it |
| Job specification | description of the skills, abilities and other credintials and qualifications required by a job |
| forecasting internal supply | the # and type of employees who will be in the firm at some future date |
| forecasting external supply | the # and type of people who will be available for hiring from the labor market at large |
| replacement chart | list of each management position, who occupies it, how long that person will likely stay in the job and who is qualified as a replacement. |
| Employee Information skills | Computerized system containing information on each emloyees eduacation, skills work experiences |
| Title VII of the Civil Rights Act of 1964 | forbids disc. in all areas of the employment relationship |
| Adverse Impact | When minorities and women meet or pass the requirement for a job a rate less than 80 percent of the rate of majority group members |
| EEOC | Federal Agency enforcing several disc. related laws |
| Age Discrimination in Employment Act | Outlaws disc. against people older than 40 years |
| Equal Employment opportunity | legally mandated nondiscrimination in employement on the bias of the race, creed, sex or national oigin |
| Affirmative Action | intentionally seeking and hiring employees from groups that are underrepresented in the organization |
| Affirmative action plan | written statement of how the organization intends to actively recruit, hire and develop memebers of relevant protected classes |
| Americans With Disabilities Act | Forbids discr. on the basis of disabilities and requires employers to provide reasonable accomodations for disabled employees |
| Civil rights act of 1991 | amended the original civil rights act |
| Fair Labor Standards Act | Sets a min. wage and requires the payment of overtime rates for work in excess of 40 hours per week |
| Equal Pay Act of 1963 | requires that men and women be paid the same amount for doing the same job |
| Employee Retirement Income Security Act Of 1974 | ensures the finacial security of pension funds by regulating how they can be invested |
| Family and Medical Leave Act of 1993 | Requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies |
| National Labor Relations Act (wagner act) | sets up a procedure for employees to vote on whether to have a union |
| National labor relations board | Est. by the Wagner Act to enforce its provisions |
| Labor Mgmt. Relations Act | passed to limit union power |
| Occupational Safety And Health Act of 1970 | federal law setting and enforcing guidlines for protecting health hazards in the workplace |
| Quid pro Quo Harassment | form of sexual harassment in which sexual favor are requested in return for a job-related benefit |
| Hostile Work Environment | form of sexual Harassment Dervied from off color jokes, lewd comments etc |
| Employment at Will | Principle, increasingly modified by legislation ans judicial decision, that organizations should be able to retain or dismiss employees at their discretion |
| patriot Act | Legislation that increased U.S. Governments power to investigate and prosecute suspected terrorist |
| Recruiting | process of attracting qualified persons to apply for jobs an organization is seeking to fill |
| internal Recruiting | considering present employees as candidates for openings |
| External recruiting | attracting persons outside the org. to apply for jobs |
| Compensation system | total package of rewards that organizations provide to individuals in return for their for their labor |
| wages | compensation in the form of money paid for time worked |
| Salary | compensation in the form of money paid for discharging the responsibilities of a job |
| Benefits |
Created by:
jj.caldwell
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