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COM Exam 1

communication the creation of shared meaning using symbolic processes
Speaker, Receiver, Message, Channel, Feedback, Situation, Noise, Background/Frame of Reference components of communication
speaker/sender Originator of the idea and one who encodes and communicates of the message
receiver Individual or group that hears and hopefully listens to the message
individual frame of reference A unique set of life experiences and education that shape an individual’s personality, attitudes, beliefs, values and behaviors
message Symbolic representation of the speaker’s idea; is encoded and decoded
channel Means of getting the message from speaker to receiver
feedback Receiver’s response to speaker’s message
setting The time, occasion, environment, culture and space in which the communication takes place
noise Interference with communication of the message
External noise in the environment/setting
Internal noise inside the speaker or receiver
Semantic noise related to language (accent, unfamiliar language or unfamiliar vocabulary)
speech apprehension
Alarm reaction, Resistance stage, Exhaustion phase general adaptation syndrome
Alarm reaction a shot of adrenaline releases to prepare you for the task at hand
Resistance stage body senses that adrenaline is working to help you cope & allows the energy to flow to body parts best able to help tackle the task
Exhaustion phase for public speaking, this means the exhaustion & relief you experience after the speech. It takes approximately 5-10 minutes before you return to a normal resting heart rate.
anticipatory stage any time that you just think about being in front of the audience all the way to the minutes and seconds of thoughts and feelings prior to the speaking event.
Known Speaker, Unknown Speaker, Speaker Expertise, Reminder from Aristotle: Intelligence Character Goodwill Dynamism Perception of speaker
Prior Awareness of Topic, Attitudes, Beliefs and Values, Opinions perception of topic
demographics personal traits
Personal Gain, Event Influenced, Life Situation Influenced, Maslow’s Hierarchy audience motivation and needs
self-actualization needs Personal identity, independence, happiness, and potential
self-esteem needs Respect from others and ourselves
social needs Belonging with others
safety needs Clothing and shelter
physiological needs Food, water, and air
maslow's hierarchy of needs physiological needs, safety needs, social needs, self-esteem needs, self-actualization needs
Complete Information, Accurate Information, Current Information, Misinformation, Biased Information audience knowledge
Physical Environment, Technology Available, Time of Day, Order of Speaker in Event, Reason for Audience Gathering, Expectations setting/occasion
Hearing Physiological process whereby sound waves travel through the air and impact the eardrum
Listening Psychological process whereby people attach meanings to aural signals
Hearing, Attending, Understanding, Evaluating, Responding stages of listening
Hearing taking in message stimuli
Attending direct attention
Understanding apply meaning
Evaluating judge worth
Responding reaction
Appreciative, Informative/Discriminative, Critical/Evaluative, Empathic Types of Listening
Appreciative listening listen for enjoyment
Informative/Discriminative listening listen to learn
Critical/Evaluative listening listen to reach conclusion
Empathic listening listen to another human
Yielding to distractions, Blocking out communication, Failing to concentrate, Selective listening, Overcriticizing the speaker, Faking attention, Avoiding difficult listening barriers to effective listening
active listening Withhold judgment on speech / speaker, Be physically & mentally prepared, Give attentive feedback, Eliminate distractions, Listen for transitions, Listen for verbal & nonverbal cues, Hear the speaker out
Created by: pace_sauce



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