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airline terminology

un

TermDefinition
board mail supplies, correspondence, equipment etc shipped within the company from one station or department to another
charter flights flights that are operating with a sports team or group that have exclusive use of the aircraft and are isolated from the general public
crew resource management / threat & error management interaction of flight crewmembers with the use of teamwork and other skills to ensure standard procedures and communication signals are used at all times
continuing qualification annual training all flight attendants must attend. In CQ flight attendants review and are evaluated on all safety and security responsibilities
decompression either a slow or rapid release of air pressure from the cabin
evacuation term used to describe the quickest and most orderly method to exit customers from and aircraft in an emergency situation
extra section an additional flight, operating the same route as a regularly scheduled flight, to accommodate customers
ferry flight to transfer an aircraft from one point to another, without customers
FAOM a manual for flight attendants containing regulations, standards and policies & procedures necessary to conduct flight attendant duties and responsibilities on the aircraft
gate area where customers check in and wait before boarding an aircraft
hanger a building where aircraft are serviced
holding a flight that is 'holding' is waiting to land or take off
hub a large airport where an airline connects customers. United operates hubs in EWR, IAH, CLE, ORD, IAD, DEN, LAX, SFO, GUM and NRT
inbound customers or aircraft flying into a station
jetway a walkway connecting the aircraft to the gate area, also known as the jet bridge or loading bridge
A/C aircraft
aft the rear most section of the aircraft
airspeed the speed of an aircraft in relation to the air through with it is passing. not the same as ground speed, which is actual speed of the aircraft over the ground
altitude distance above sea level, quoted in thousands of feet when an aircraft is in flight
auxiliary power unit (apu) a small engine used to operate a generator that suppies direct current power to an aircraft when the engines are shut down. this generator is typically used to power the air lights while the aircraft is parked at the gate
attitude the position of the airplane as determined by the inclination of its axis in some reference, usually the earth or horizon
bank tilting the aircraft at an angle while turning left or right
bulkhead a term used to define any dividing wall in the aircraft
cabin the interior of the aircraft where the customers are seated
deadhead transportation for non working crewmembers from one point to another to cover a flight or return to base
demo also known as the safety demonstration
deplane term used to denote customers leaving or exiting the aircraft
doghouse a small compartment in the aircraft cabin used to stow equipment
F/A flight attendant
flight deck the pilots sit and operate the aircraft in this area, the flight deck contains all controls and navigational equipment used to fly the aircraft
F/A jumpseat a retractable seat with seat belts, located near exits, for flight attendants to sit on during takeoff and landing
floor level exits most door exits, level with the floor, allowing easy egress from the aircraft
forward front of the aircraft toward the flight deck
fuselage the body of the aircraft to which the wings and tail are attatched
galley the kitchen area onboard the aircraft where meals and beverages are prepared
ground power unit a portable unit attached to the aircraft, while on the ground, which provides electrical power to the aircraft when the engines are not operating
ground speed the speed of the aircraft in relation to the ground. a combination of the airspeed plus or minus the head winds and tail wind components determines your ground speed
gross weight the total weight of the aircraft when fully loaded. it includes the weight of the aircraft plus all the contents, such as fuel, customers and supplies
hardstand a remote parking area near the airport terminal where an aircraft parks. a hardstand requires customers and crew to board or deplane the aircraft via stairs
inboard the area in the cabin nearest the center of the aircraft
lavatory restrooms
leading edge the forward edge of the wing
main cabin the economy or coach section of the customer cabin
outboard the area in the cabin closest to the exterior of the aircraft
overhead bins storage compartments located above the customers seats
placard sticker or posting in the aircraft cabin with information
RON an aircraft remaining overnight at a station
ship aircraft are sometimes referred to as ships
stow to secure an item on an aircraft
tail number number painted near the rear of the aircraft and is referred to as the tail or ship number. also found located on a placard on the flight deck door and in the aft galley area
trailing edge the back edge of the wing
brew cup a metal basket in the coffee maker used to hold a coffee bag during the brew cycle
casserole dish ceramic oven safe dish in which meals are cooked and served
coffee bag soft paper filter pre-packed with coffee grounds. the coffee bag is placed in the brew basket when brewing coffee
cold box container provisioned with lemons, limes, diary and juice
complimentary alcoholic beverage or other service item provided at no cost to the customer
crew meals meals boarded specifically for pilots and flight attendants
dish up method of transferring entree from oven to plate to tray in premium cabins
downline catering food items boarded on one flight but used on the next flight
initial flight report (ifr) print out given to the flight attendant with premium customer names and other important information
link electronic device used by the flight attendants with presentation and preparation of meal selections in the premium cabins
chef tip sheets used to assist flight attendants with presentation and preparation of meal selections in the premium cabins
inflight customer kit a blue canvas bag containing items related to customer needs: band aids, coat tags, reports
meal cart aircraft cart in which meals are provisioned and served or sold from in united economy
phases of flight specific stages of flight with designated safety and service duties
pre-departure beverage beverages served in premium cabins before the flight departs the gate
service standards criteria set for service presentation to customers
special service request (ssr) form given to flight attendant identifying specific customer requests for assistance including wheelchairs and electric carts
transcontinental a flight that is operating from the east/west coast of the us to the west/east coast of the us
walk throughs a flight attendant requirement to assess the needs and to be available in the cabin
agents coworkers at the airport, who serve customers, handle baggage, direct aircraft and equipment on the grounds, agents working in the airport terminal are also called Airport Sales Agents
airport alert a reserve flight attendants scheduled stand by at the airport, airport alerts may be assigned any trip during the 4-6 hours they are scheduled to stand by at the airport
captain (ca) the captain sits in the left seat of the flight deck and is identified by four stripes on their uniform
crew any person whose primary job function is working on board an aircraft in flight
crew scheduling the department responsible for assigning crewmembers to a flight
flight service coordinator (fsc) a flight attendant working a position designated as the leader of the flight attendant crew on subsidiary continental flights also referred to as the lead flight attendant
first officer (fo) pilot who sits in the right seat of the flight deck and has three stripes on their uniform
international service manager (ism) a flight attendant working a position designated as the leader of the flight attendant crew transatlantic and trans pacific flights on subsidiary continental flights, also referred to as the lead
international relief officer (iro) an extra pilot scheduled on a flight used to relieve the working pilots for their crew rest
pilot in command (pic) the pilot responsible for the operation and safety of an aircraft during flight time
purser a flight attendant working as the leader of the flight attendant crew on subsidiary united airlines flights, also referred to as the lead flight attendant
spinner a customer up in the aisle after boarding is complete without a seat
thru customer a customer who remains on the aircraft at an intermediate stop
federal aviation administration (faa) the governmental agency, which regulates the safety of airline operations through specific federal aviation regulations (fars)
department of transportation (dot) the governmental agency that governs the economic concerns of the airlines industry
transportation security administration (tsa) tsa employs a risk based strategy to secure us transportation systems
international air transport association (iata) trade body representing some 230 airlines comprising 93% of scheduled international air traffic
Created by: rcg2016