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QuestionAnswer
3 MANAGEMENT ACTIVITIES planning organising controlling
5 TYPES OF PLANS ARE mission statement contingency tactical operational strategic
DEFINE PLANNING setting goals and targets to be achieved
4 BENEFITS OF PLANNING helps achieve goals anticipate changes yardstick to measure performance identifies strengths and weaknesses
SWOT strengths weaknesses opportunites threats
DEFINE ORGANISING putting a structure on the workplace
LIST 3 ORGANISATIONAL STRUCTURES matrix geographical line & staff functional structure
SMART specific measurable agreed timely
SPAN OF CONTROL the number of people to whom a manager gives instructions daily
CHAIN OF COMMAND the path by which instructions flow from the top to the bottom of the organisation
DELAYERING getting rid of a layer of people in a workplace
TYPES OF CONTROL
BAD DEBTS
CREDIT CONTROL
ISO 9000
Q MARK Irish quality standard. good for sales
STOCK CONTROL
JIT just in time
MATRIX STRUCTURE
Created by: Ronan Devery
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