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Management Skills

Chapters 6 and 7

CHARISMA Indefinable quality which inspires others
DIRECTING Giving clear instruction
DELEGATING Manager passing on tasks and responsibilities to employees
AUTOCRATIC Style of leadership- bossy/know it all/controlling e.g Hitler
DEMOCRATIC Share decision making/talk to workers e.g Barack Obama
LAISSEZ-FAIRE Lazy style of leadership e.g Richard Branson
PHYSIOLOGICAL 1st stage of Maslow's Theory (food/clothes/shelter)
SELF-ACTUALISATION Top of Maslow's Theory (own achievements high) e.g Bono
LEADERSHIP Influencing people on a path to achieve goals
MOTIVATION Getting workers to do jobs willingly and well
LEADERSHIP STYLES 1. Autocratic 2. Democratic 3. Laissez-faire
COMMUNICATIONS The exchange of facts, ideas, orders and opinions. The giving and receiving of information between employees, suppliers etc
5 ELEMENTS OF COMMUNICATION 1. Sender 2. Message 3. Medium 4. Receiver 5. Feedback.
4 BARRIERS TO COMMUNICATIONS 1. Jargon (language) 2. Clutter (notice board) 3. Noise (not listening) 4. Wrong medium used
QUORUM The minimum number of members of an organisation or company that must be present at any of its meetings
EDI Electronic Data Interchange
VIDEO CONFERENCE Two way communications link up via satellite
DATA CONTROLLER The person who is responsible for the storage of data
DATA PROCESSOR A person who processes personal data on behalf of a data controller in another business
DATA SUBJECT An individual about whom the personal data is kept
Created by: EmmaD98



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