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AOHT DGCS Lesson 9
Customer Service and Social Media
Term | Definition |
---|---|
best practices | Commercial or professional procedures that are accepted as being correct or most effective. |
customer relationship management (CRM) | A strategy that involves the entire company working together to increase customer loyalty and boost profits often depends on using computer systems to manage data. |
hashtag | A tool used to identify specific topics being discussed on Twitter, preceded by a # (e.g., #vocabulary). |
social media | Forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content. |
social media dashboard | Software designed to help businesses track their mentions online. |