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AOHT DGCS Lesson 9

Customer Service and Social Media

TermDefinition
best practices Commercial or professional procedures that are accepted as being correct or most effective.
customer relationship management (CRM) A strategy that involves the entire company working together to increase customer loyalty and boost profits often depends on using computer systems to manage data.
hashtag A tool used to identify specific topics being discussed on Twitter, preceded by a # (e.g., #vocabulary).
social media Forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content.
social media dashboard Software designed to help businesses track their mentions online.
Created by: jandrad123
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