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Chapter 5
Recptionist and Office Enviroment
| Question | Answer |
|---|---|
| confident sign in-log, HIPAA compliance, Assign pts numbers, tracking tool | Patient Visit Log |
| Verify patients ID w/ driver's plus another ID | Processing paients |
| Address /billing inconsistencies, inaccurate med records, insurance info missing, pt claims he or she was a victim of ID theft | Patient Processing Alerts |
| Mail or email registration form to pt, obtain info by phone. If Pt doesn't have insurance, payment is due at the time of service | Pre-Registration |
| Business cards, signs, air, temp, and lighting, music, plants and decorative items | Features of the reception Area |
| clean, replenishing supplies, declutter areas, use universal precautions if needed | Reception area housecleaning tasks |
| Any infection capable of human-to-human transmission occurring in several areas of the world | Pandemic |
| A widespread occurrence of an infectious disease in a community at a particular time | Epidemic |
| Regularly found among particular people or in a certain area | Endemic |
| Remain calm reassure pts, call ambulance, assist physician, start CPR if necessary | Emergency Preparedness |
| Safety officer, medical waste management, exposure control plan, personal protective equipment(PPE) | Safety and health standards (OSHA compliance) |
| Science of fitting workplace conditions to capabilities and natural movement of human body, furniture and equipment changes, work at a computer station and comply with Eronomis standards | Ergonomics |
| Air (oxygen), ignition (heat), fuel | Three sources to start fire |
| Material Safety Data Sheets (MSDS) | Fire Prevention And Safety |
| Rescue, Alarm, Confine, Exstinguish/ Evacuate, Relocate (R.A.C.E.R.) | Fire procedures and evacuation |
| Pull, Aim at base of fire, Squeeze handle, Sweep side to side (P.A.S.S.) | Fire extingisher |
| Sudden event (tragedy) that results in great damage |