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Chapter 4
The Art of Communication
| Question | Answer |
|---|---|
| Sender, Message, Channel, Receiver,Feedback | Communication Cycle |
| Formulates and orgainized thoughts, prioritizes and categorizes information | Sender |
| Length is determined and time e frame in which is to be delivered (contains what is needed to communicate) | Message |
| Verbal or nonverbal communication Method of sending the message | Channel |
| Uses Active Listening Skills (recipients getting the message and interpreting it.) | Repeating, Restatement,Examples or questions. |
| Body language, Tonality, Spoken word | Three top ways humans communicate |
| Obtaining information in the healthcare setting | Subjective info, and Objective info |
| Exist in the mind, but cannot be measured; affected by personal views, moods, attitudes, opinions, experiences and background (Ex. HA's,LBP, Adb pain) | Subjective Information |
| Information that can be measured. Ht, Wt., B/P, P,RES | Objective Information |
| An unconscious reaction in which the person seems to experience amnesia in order to block the problem from the mind. It could manifest as forgetfulness and is the minds way of defending against mental trauma. This is not the same as out right lying. | Repression |
| Withdrawing from an unpleasant circumstances by reverting to an earlier, more secure time in life either menatly or behaviorally, Usually this is done when a person feels desperate and powerless over whatever is causing the pain | Regression |
| Belligerent, combative attitude, such as lashing out by verbally attacking in order to avoid or diminish their role in the wrong doing | Agression |
| Taking unacceptable desires, thoughts, or impulses and falsely attributing them to others instead of admitting that they are connected to how a person feels | Projections |
| Unconscious transfer or redirection of unacceptable emotions, feelings, or thoughts from self to someone or something else. Channeling negative feelings to an unrelated area in order to feel a sense of control in situations that are not controllable. | Displacement |
| Demonstrating disinterest to what is happening. The patient may appear to have a lack of emotion or feeling and displaying a flippant attitude | Apathy |
| Refusing to accept painful information or a unpleasant situation; disbelieving reality | Denial |
| Involves the use of language of spoken words to transmit messages. | Verbal communication |
| Perceptions, Enunciate, Colloquialisms, Voice Tone | Methods of communications |
| Cultural or ethic backgrounds, and a variety of other factors also impact the meanings some words.Based on awareness or assumptions that people make and point of view as they discern what s being said | Preceptions |
| To speak clearly and to pronounce words properly | Enunciate |
| Slang or informal words such as "gonna", or im fixin | Colloguialisms |
| Sending a message without words. Body language, Eyes, Mouth, Posture | Non-verbal Communication |
| These movements are sometimes unconscious and unintentional, or they can be natural response to the way we feel | Body language |
| Expressions of anxiety, happiness, grief, joy sorrow, and worry | Eyes |
| Offer a smile, opened wide in surprise, or puckered to show dissatisfaction | Mouth |
| How people hold themselves may be a sign of how a message is being received or how someone is feeling | Posture |
| Double or Demeanor | Message |
| Patient says one thing but means another. Different response with their body language | Double Message |
| An outward bearing or behavior | Demeanor |
| Being patient while the message is spoken and giving the speaker your undivided attention | Active Listening |
| Need to dwell on, mull, over and even study or weigh out what has been said. Listen to tone and body language to receive message correctly, clearly, and affectively | Reflective Listening |
| Language, cultures, Economic status, Age,religion, sexual orientation make up a medical practice, and their values may differ from yours | Communication Barriers |
| Stereotyping, Predjudice, Discrimination, Bias | Types of Communication Barriers |
| To hold an attitude that all people from the same ethnicity are the same | Stereotyping |
| A judgement that is formed prior to gathering all facts | Prejudice |
| Treating an individual or group unfairly based on the category into which they fall | Discrimination |
| Repeating, Restatement or paraphrasing, Requesting examples, questioning, summarizing | Skills Neeeded in Active Listenig |
| Controlled silence is a well-placed pause that can be used to get someone's attention, emphasize a message, reiterate or restate thoughts, add additional information | Silent Pause |
Created by:
jcpickens
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