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Reading & Listening

QuestionAnswer
process of seeing and interpreting written words & symbols reading
interfere with reading barriers
key to effective reading focusing
looking over material quickly to locate specific data skimming
an attempt to get a basic understanding of objectives scanning
trying to understand and remember material careful reading
look up words that you do not know dictionary
conducive to reading location
selecting specific information highlighting
understand what you read comprehension
200-350 words per minute average reader
350-800 words per minute advanced reader
over 1000 words per minute exceptional reader
recall what you read remember
read at an appropriate rate effective readers
most frequent form of communication listening
detecting sounds hearing
concentrating on the speaker and the message focusing attention
attaching meaning understanding
speaker's tone, gestures, facial expressions, posture non-verbal cues
hand and body movements gestures
same as passive listening casual
same as critical listening evaluative
trying to understand speaker's point of view, emotions emphatic listening
understand and restating message reflective listening
obtain specific information informative listening
judging the importance or accuracy of a message evaluative listening
already know what is being said assumption
attitude about speaker or topic barrier
headache, illness, hungry physical discomfort
smiling, nodding feedback
compare message to what you know evaluate
listening situation in business staff meeting
Created by: andreadavis
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