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PMP Chapter 13

QuestionAnswer
What are the four inputs to process 13.1 Identify Stakeholders? 1. Project Charter 2. Procurement Documents 3. Enterprise Environmental Factors 4. Organizational Process Assets
Performing Stakeholder Analysis is comprised of three steps. What are they? 1. Identify and document 2. Prioritize and classify 3. Plan for managing them
When classifying stakeholders there are 4 tools used (3 grids and model). What are they? 1. Power/Influence Grid 2. Power/Interest Grid 3. Influence/Impact Grid 4. Salience Model (intersecting spheres)
The Salience Model plots three characteristics into intersecting spheres. What are they? Power, Urgency and Legitimacy
This is the sole output of process 13.1 Identify Stakeholders. Stakeholder register
A document that contains each stakeholder's contact info, position, concerns, interests, attitudes and concerns about the project. It is updated as stakeholders enter or leave the project. Stakeholder register
What are the five engagement levels for a stakeholder? 1. Unware 2. Resistant 3. Neutral 4. Supportive 5. Leading
A stakeholder who doesn't know about the project or its potential effect's engagement level is considered (BLANK). Unaware
A stakeholder who is aware of the project but doesn't support the change is considered to have an engagement level considered (BLANK). Resistant
A stakeholder who is aware of the project but neither supports nor resists the project is considered to have an engagement level considered (BLANK). Neutral
A stakeholder who is aware and embracing of the change has an engagement level considered (BLANK). Supportive
A stakeholder who is aware and embracing of the change and is actively working to make the project successful has an engagement level considered (BLANK). Leading
A chart that represents both a current status of engagement and a desired level of engagement is called a (BLANK) Stakeholder engagement assessment matrix
The (BLANK) establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagment. Stakeholder management plan
True or False - The change log documents any changes to a stakeholder's contact information. False - Changes to contact information would be reflected in the Stakeholder register.
There are three tools & techniques for 13.3 Managing Stakeholder Engagement. What are they? 1. Communication methods 2. Interpersonal Skills 3. Management Skills
(BLANK) skills are skills that make people like you. (BLANK) skills are about getting things done. Interpersonal, Management
What are the 5 outputs of 13.3 Management Stakeholder Engagement? 1. Issue Log 2. Change Requests 3. Project Management plan updates 4. Project documents updates 5. Organizational process assets updates
(BLANK) is a meeting to examine and document the stakeholders roles, interests, concerns, influence, project knowledge and attitude. Profile analysis meeting
What is the formula for determining the necessary number of required channels for communication to stakeholders. N(N-1)/2, where N represents the number of stakeholders.
Created by: lapetti