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PMP Chapter 10
| Question | Answer |
|---|---|
| What are the 6 components of the communication model? | Sender, Encoder, Medium, Decoder, Receiver & Noise |
| Anything that interferes with or disrupts a message is called? | Noise |
| A project management subsidiary plan which details requirements and expectations for communicating information amongst project stakeholders is known as (BLANK). | The communications management plan |
| (BLANK) from previous and similar projects are the BEST tool to identify stakeholder requirements for communication. | Lessons learned |
| What is the formula for determining the number of communication channels? | N(N-1)/2 |
| If you have 6 stakeholders on a project, how many communication channels do you have? | 6(5)/2 = 15 |
| Physical distance is possible example of a project communications (BLANK) | constraint |
| True or False - RACI report can not be used to display present project performance. | True - A RACI chart is a matrix that details who in a project is responsible, accountable, consulted or informed on a particular project activity. It has nothing to do with performance reporting. |
| What are the 5 terms used to describe the process of communicating? | Paralingual, Feedback, Active Listening, Effective Listening & Nonverbal |
| The pitch, tone and inflections in the sender's voice during communication are also known as what? | Paralingual |
| When cost variance is outside of the acceptable thresholds what report should be generated? | An exception or variance report. |
| True or False - Meetings should have clear start and end times for best results. | True |
| According to the text, what percentage of a message is conveyed through nonverbal communications? | 55% |
| True or False - Lessons learned documentation is collected and archived at the end of the project. | False - Lessons learned documentation is gathered throughout the project life cycle. |
| The four primary items that performance reporting addresses are what? | Scope, schedule, cost and quality |
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