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Info Systems Ch. 5

Wade Ch.5

Silos Self contained functional units that allow an organization to optimize expertise and their training.
Process Perspective Keeps the big picture in view and allows the manager to concentrate on the work that must be done to ensure the optimal creation of value.
Process An interrelated, sequential set of activities and tasks that turns inputs into outputs.
Enterprise Resource Planning (ERP) Designed to seamlessly integrate information flow throughout a company. Modules include: manufactoring, acct, HR, and sales.
Agile Processes Designed with the intention of simplifying redesign and reconfiguration.
Business Process Mgmt. (BPM) A well-defined and optimized set of IT processes, tools, and skills.
Business Process Reengineering (BPR) Radical Process redesign.
Customer Relationship Management (CRM) A Set of software programs that support management activities performed to obtain, enhance relationships with, and retain customers.
DMADV An improvement system used to develop new processes or products at Six Sigma quality levels. Stands for define, measure, analyze, design, and verify.
DMAIC An improvement system for existing process falling below specification and looking for incremental improvement. Stands for define, measure, analyze, improve, and control.
Dynamic Processes Process that iterate through a constant renewal cycle of design, deliver, evaluate, and redesign.
Horizontal Integration Looking beyond individual business processes and considering the bigger, cross-functional picture of the corporation.
Supply Chain Mgmt. (SCM) Web based tech. that allows the supply chains of a company's customers and suppliers to be linked through a single network that optimizes costs and opportunities for all companies in the supply chain.
Middleware Software used to connect processes running on one or more computers across a network.
Six-Sigma A data driven approach and methodology for eliminating defects from a process.
Total Quality Mgmt. (TQM) Incremental, continuous process improvement.
Workflow A series of connected tasks and activities done by people and computers that form a business process.
Incremental Change Is used to improve business processes through small changes, and is used more for tweaking existing silo processes.
Radical Change Enables an org. to attain aggressive improvement goals and make a rapid, breakthrough impact on key metrics.
Enterprise Systems Is a set of info systems that many org. use to enable info flow within and between processes across the org.
Product Lifestyle Mgmt. (PLM) Innovation mgmt., product development, and product compliance mgmt.
Created by: sfrase



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