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Info Systems Ch. 5
Wade Ch.5
| Term | Definition |
|---|---|
| Silos | Self contained functional units that allow an organization to optimize expertise and their training. |
| Process Perspective | Keeps the big picture in view and allows the manager to concentrate on the work that must be done to ensure the optimal creation of value. |
| Process | An interrelated, sequential set of activities and tasks that turns inputs into outputs. |
| Enterprise Resource Planning (ERP) | Designed to seamlessly integrate information flow throughout a company. Modules include: manufactoring, acct, HR, and sales. |
| Agile Processes | Designed with the intention of simplifying redesign and reconfiguration. |
| Business Process Mgmt. (BPM) | A well-defined and optimized set of IT processes, tools, and skills. |
| Business Process Reengineering (BPR) | Radical Process redesign. |
| Customer Relationship Management (CRM) | A Set of software programs that support management activities performed to obtain, enhance relationships with, and retain customers. |
| DMADV | An improvement system used to develop new processes or products at Six Sigma quality levels. Stands for define, measure, analyze, design, and verify. |
| DMAIC | An improvement system for existing process falling below specification and looking for incremental improvement. Stands for define, measure, analyze, improve, and control. |
| Dynamic Processes | Process that iterate through a constant renewal cycle of design, deliver, evaluate, and redesign. |
| Horizontal Integration | Looking beyond individual business processes and considering the bigger, cross-functional picture of the corporation. |
| Supply Chain Mgmt. (SCM) | Web based tech. that allows the supply chains of a company's customers and suppliers to be linked through a single network that optimizes costs and opportunities for all companies in the supply chain. |
| Middleware | Software used to connect processes running on one or more computers across a network. |
| Six-Sigma | A data driven approach and methodology for eliminating defects from a process. |
| Total Quality Mgmt. (TQM) | Incremental, continuous process improvement. |
| Workflow | A series of connected tasks and activities done by people and computers that form a business process. |
| Incremental Change | Is used to improve business processes through small changes, and is used more for tweaking existing silo processes. |
| Radical Change | Enables an org. to attain aggressive improvement goals and make a rapid, breakthrough impact on key metrics. |
| Enterprise Systems | Is a set of info systems that many org. use to enable info flow within and between processes across the org. |
| Product Lifestyle Mgmt. (PLM) | Innovation mgmt., product development, and product compliance mgmt. |
Created by:
sfrase
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