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It study guide
certification exam help
| Question | Answer |
|---|---|
| Information Technology (IT) | refers to all aspects of managing and processing information |
| The IT department deals with things like: | •Computer and tech services •Applications (installing / fixing software) •End Users (assisting customers – help desk) |
| IT Roles | •Web site designer •Web application developer •Web architect •Mobile application developer •Web site analyst •Web site manager •Database administrator/specialist •Server administrator |
| More IT Roles | •Network engineer •Security manager •Security analyst/consultant •SEO analyst •Web marketing manager •Blog manager •PC and mobile-device repair technician •Help desk technician |
| PDF résumés: | -Compatible across all computer platforms -Not vulnerable to viruses -Need PDF software |
| HTML résumés: | -Posted as Web pages or sent as HTML-based e-mail messages -Retain the formatting characteristics of a word-processing file |
| Paradigm shift | a change from one way of thinking to another |
| Moore’s Law | an analogy for advances in technological innovation |
| Technology adoption life cycle | The degree to which members of a population will adopt or accept a new product or innovation |
| Diffusion of innovation | early adopters and the early majority have different expectations of a product |
| Ontology | the study of how a particular knowledge domain, or system, is organized |
| Business ontology | describes the flow of information through a business hierarchy |
| The Importance of Standards | Standards help govern the ease with which information can be exchanged and understood between people, businesses and systems |
| International Organization for Standardization (ISO) 9000 | ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. |
| World Wide Web Consortium (W3C) | W3C standards define an Open Web Platform for application development that has the unprecedented potential to enable developers to build rich interactive experiences, powered by vast data stores, that are available on any device. |
| Internet Engineering Task Force (IETF) | The Internet Engineering Task Force (IETF) is a large open international community of network designers, operators, vendors, and researchers concerned with the evolution of the Internet architecture and the smooth operation of the Internet |
| Institute of Electrical and Electronics Engineers (IEEE) | The Institute of Electrical and Electronics Engineers is a professional association with its corporate office in New York City and its operations center in Piscataway, New Jersey. |
| Telecommunications Industry Association (TIA) | (TIA) is the leading trade association representing the global information and communications technology (ICT) industry through standards development, policy initiatives, business opportunities, market intelligence and networking events. |
| Web 2.0 concentrates on developing the information | sharing and collaboration capabilities of the Web |
| Crowdsourcing | – a task ordinarily performed by one person is outsourced to a large group or community |
| Collective intelligence | – the ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member |
| Ajax | – enables Web applications to interact with users in much the same way they do with desktop applications |
| Folksonomy | – tagging of online content so non-technical users can classify and find information |
| Wikis | – Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet |
| Web feed services | – content publicly available to users via Web feeds (e.g., RSS, Atom); syndication |
| Podcasts | – audio/video digital-media files distributed through Web feeds to subscribed users |
| Semantic Web | Web data that is contextualized with the addition of machine-readable metadata |
| Mashups | – Web pages that integrate content and scripts from multiple Web sites to create new applications |
| Social networking | the grouping of individuals with common interests or goals into specific groups or communities |
| Social networking sites: | Generally provide privacy protection for their users Are not responsible for the content that members post Can be used as a business tool by helping members establish business contacts, post résumés and find jobs |
| Instant Messaging | computer based method of communication in which users can type and view messages sent to one or more recipients and view the responses immediately |
| More information on Instant Messaging(IM)? | Contacts must be online to receive messages Can also be used to send files, view photos, send Web links and talk to contacts Becoming very popular in the workplace Requires an IM client and an account for IM service |
| Short Message Service (SMS) | Text messaging – users type short text messages from mobile phones "Short" text messages: Are no larger than 140 bytes and no longer than 160 characters |
| SMS gateway | service that allows you to send text messages to an instant messaging (IM) service, the World Wide Web and desktop computers |
| Windows Remote Assistance | Allows a user to seek assistance from another person in a remote location Runs on Windows systems |
| Blog (short for "Web log") | a collection of personal thoughts posted on a public Web site |
| Trackback | a blogger receives notification when other bloggers link to his or her blog entry |
| Microformats | allow bloggers to incorporate information from Web sites into their blog entries |
| Unified communications | a business trend that seeks to simplify and integrate all forms of communication |
| Convergence | the integration of telephony and data networks and technologies |
| Presencing | a status indictor that conveys a person's willingness and ability to engage in communications in real time |
| Network | two or more computers connected together so they can communicate with each other share resources (software: MS Office applications or hardware: printers, fax machines, storage devices) exchange information (transfer data from one computer to another) |
| Client/server model | most popular form of network. individual computers and devices interact with one another through a central server |
| Client | an individual computer connected to a network |
| Server | a computer that manages network resources |
| Node | an individual computer or other device connected to a network |
| Local area network (LAN) | a group of computers connected in a small geographic area (campus, home, business) The organization owns & manages all network components |
| Wide area network (WAN) | –a collection LANs that are linked together. span a wide geographic area The organization leases some of the components needed connect those networks together (high-speed telephone lines or wireless transmission equipment) |
| Internet | a vast network of LANs and WANs that electronically connects millions of people worldwide The Internet was formed in 1969 by ARPA, whose network, ARPANET, featured multiple servers and connections |
| World Wide Web | a set of software programs that enables users to access resources on the Internet via hypertext documents, or Web pages |
| Web page | a document created in HTML containing hypertext links that, when clicked, enable users to access a different location or document |
| Web site | a collection of related Web pages |
| Web browser | a software application that enables users to easily access, view and navigate Web pages on the Internet |
| Protocol | (rules for how we communicate and interact on the internet) an agreed-upon format for transmitting data between two devices |
| Packet | a fixed piece of information sent across a network |
| Every computer connected to the Internet uses Transmission Control Protocol / Internet Protocol (TCP/IP) which is? | software that makes Internet communication possible |
| Internet Service Provider (ISP) | an organization that provides access to the Internet |
| Computers access information from the Internet as follows: | You request data from an Internet server The request is divided into packets The packets are routed from your LAN to the Internet backbone to the destination server |
| Computers access information from the Internet as follows (Con't) | The destination server sends the requested information using the same process |
| Six elements are required to connect to the Internet: Internet address – web address, or e-mail address | Computer PC, smartphone, tablet, etc. Operating system Windows, Apple, Linux/Unix TCP/IP protocol to communicate w/ Internet Client software Web Browser, mobile app, e-mail application Internet connection direct through an ISP |
| Internet Service Provider (ISP | an organization that provides access to the Internet |
| Dial-up Internet connections: | Standard telephone lines and analog modem (rural areas) |
| Direct Internet connections: | High-speed data links , Wireless connections, T and E carriers (big companies, international), LAN connections (local/ regional businesses), Cable modems (Brighthouse), Digital Subscriber Line (DSL) , 4G mobile hotspot (cell phones) |
| Internet Protocol version 4 (IPv4) | supports 32-bit dotted quad IP address format Most widely used version of IP Approximately 4 billion possible IP addresses |
| Internet Protocol version 6 (IPv6) | supports 128-bit hexadecimal address format Also known as Internet Protocol Next Generation (IPng) Included as part of IP support in many products Approximately 340 undecillion (340 times 1036) possible IP addresses |
| Hypertext Transfer Protocol (HTTP) | used to transfer Web pages from a Web server to a Web client (Web browser) |
| Hypertext Transfer Protocol Secure (HTTPS) | used to access a secure Web server |
| File Transfer Protocol (FTP) | used to transfer files between computers on the Internet |
| Simple Mail Transfer Protocol (SMTP) | used to transfer e-mail messages to others with an outgoing mail server |
| Post Office Protocol (POP) | used to receive e-mail from an incoming mail server •Forces you to download e-mail messages before reading and managing them •Current version is POP3 |
| Internet Message Access Protocol (IMAP) | used to receive e-mail from an incoming mail server •Allows you to manage e-mail messages while they reside on the server •Current version is IMAP4 |
| Network News Transfer Protocol (NNTP) | used by news servers to exchange newsgroup articles •Newsgroup – a group of messages about a particular subject that is posted to a central Internet site (news server) and redistributed through Usenet •Usenet – a public-access worldwide network |
| Domain Name System (DNS) | resolves IP addresses into easily recognizable names –For example: 72.44.192.233 = www.CIWcertified.com Domain name and IP address refer to the same Web server |
| Domain names are read right to left, signifying general, then specific locations | For example, www.CIWcertified.com can be interpreted as follows: com – commercial site CIWcertified – registered company domain name www – Web server name at company |
| Types of domains: | ~com ~edu ~org ~mil ~gov ~net ~int |
| Domain name server | a server on the Internet that resolves domain names into IP addresses |
| Reverse DNS | the process of resolving IP addresses into domain names |
| Virtual domain | a hosting service that allows a company to host its domain name on a third-party ISP server |
| Shared domain | a hosting service that allows multiple entities to share portions of the same domain name |
| Cloud computing | a paradigm in which users access software and services remotely over the Internet Software as a Service (SaaS) – another name for cloud computing Grid computing – a cluster of multiple, remote systems that are used to create a single solution |
| Advantages to cloud computing: | Flexibility Scalability Cost reduction |
| Problems with cloud computing: | •Connectivity •Speed •Lockout |
| Every Web page has a unique address called a Uniform Resource Locator (URL) | URLs typically include the protocol, the Internet resource (server or host name) and the domain name You enter absolute URLs into your browser’s Address or Location box Relative URLs can be used for coding Web sites |
| Most popular browsers in use today are Windows Internet Explorer, Google Chrome and Mozilla Firefox Alternative browsers include: | Safari RockMelt Opera Konqueror Lynx |
| Google uses the greenfield approach to software and Web development which is? | a project that lacks any constraints imposed by prior development |
| Chrome features: | Clean interface Automatic crash recovery Multi-threading Improved sandboxing Isolated tabs Privacy mode |
| Techniques available to make your browsing sessions more efficient: | Using Bookmarks and Favorites Using multiple windows and tabs Following links |
| Proxy servers are placed between corporate networks and the Internet | Proxy servers can provide the following services: Web document caching Corporate firewall access |
| Browsers must be properly configured to work with proxy servers | Mozilla Firefox can be manually configured to work with a proxy server, or can use a proxy server’s URL to automatically configure itself Internet Explorer can use a configuration script, or automatically scan, for a proxy server |
| Web feeds – data formats for delivering Web content that is updated frequently: | RSS (Really Simple Syndication, RDF Site Summary or Rich Site Summary) Atom |
| Multimedia | combined forms of media (text, animation, audio, video) |
| Programming languages (C++ and C) | create operating systems and software applications |
| Scripting Languages | (Java, Java Appelets) create “mini” programs that run with web browsers |
| Java script | is the most popular web language, designed to run whenever events occur |
| Jscript | Microsoft version of Java Script |
| ActiveX | an open set of technologies for integrating components on the Internet and within Microsoft applications |
| VBScript | an object-oriented scripting language that Microsoft derived from the Visual Basic programming language |
| HTML5 is the latest version of HTML | One of the major goals of HTML5 is to eliminate the use of browser plug-ins HTML5 is a standard provided by the W3C Most current browsers support HTML5 HTML5 can produce dynamic multimedia content with JavaScript and Cascading Style Sheets (CSS) |
| Plug-ins are programs designed to extend basic browser functionality | Plug-ins are associated with a specific platform (Windows or Mac OS X) and sometimes with a specific browser Plug-ins provide efficient integration of multimedia formats with the browser and computer Browsers launch plug-ins to play multimedia files |
| Compression | is the reduction in size of data files |
| Audio and video files are compressed | before they are transferred across the Internet |
| Compressed files must be | decompressed so that they can be played |
| Compression can be either | lossy or lossless |
| Plug-ins use standard compression / decompression algorithms called | codecs to decompress and play streaming media |
| Types of plugins: | Adobe Flash Player Microsoft Silverlight Apple QuickTime Windows Media Player Firefox add-ons Microsoft PowerPoint Viewer Adobe Reader |
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