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Written Communication Quiz

Communication The written, verbal or non-verbal exchange or delivery of, for example, information, messages or questions.
Purchase Order A formal document that is used to communicate to a supplier items or services that are required by the business. This is a legally binding document.
Invoice A formal document that is used to by the supplier to charge another person or business for of an item or service they have provided.
Email An electronic method of communicating. Each sender and recipient has their own individual address. Messages can be sent with attachments, pictures, web links etc. Take care though this is not a legally binding form of communication.
Form A paper or electronic document that has fields to be completed by a user. For example a feedback form after a course, an application for a job.
Template A sample document that has already some details in place for example a template for writing a letter in a particular style.
House Style The font, colour, layout and style of documents used within a business.
Notice A document that is used to display important information either within or outside of a business to a wide audience. Within a business it would be put on a notice board, eg it could be used to advise employees who their area first aider is.
Letter A formal document, often paper based, that is used to communicate both within and outside of a business. For example it could be used to invite a person for an interview or for communicating a customer complaint.
Memo An internal, informal paper based document for sending messages between employees.
Procedure A formalised set of instructions on how to perform a process or meet a standard eg how to write a report.
Organisation Chart A list of all employees &/or departments, shown in a pictorial format, to explain the relationships in a business.
Created by: srdv520



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