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Human Resources

GCSE Business Human Resources

Job applicant A person who shows they would like to be considered for appointment to a particular job with a business.
Job description Document that describes the duties of a worker and his or her status in the organisation.
Person specification A profile of the type of person needed for a job - their skills and qualities.
Application form Document to be filed in with personal details.
Curriculum vitae A brief list of the main details about a person, including name, address, qualifications and experience.
Motivation In work, the desire to complete a task and meet the needs of the business consistently.
On the job training Workers train in the workplace while they work.
Off the job training Workers taken away from their work to train.
Shortlisting Eliminating people from the selection process.
Organisation The way in which a business is structures for it to achieve its objectives
Organisation Chart A diagram which shows the internal structure of an organisation
Hierarchy Structure of different levels of authority in a business, one on top of the other.
Line Manager Employee who is responsible for overseeing the work of others further down the hierarchy of an organisation.
Function Tasks of jobs. Organisation by function means that a business is organised according to tasks that have to be completed, such as production and finance.
Authority The right to decide what to do in a situation and take command of it.
Subordinate Workers in the hierarchy who work under the control of a more senior worker.
Chain of command the path down which orders are passed. From boards of directors to workers.
Delayering Removing layers of management and workers in a hierarchy so they are fewer workers in the chain of command.
Empowerment Giving more responsibility to workers further down the chain of command in a hierarchy,
Downsizing When a business employs fewer workers to produce the same amount through increases in productivity which can be achieved through delayering.
Span of Control The number of people who report directly to another worker in an organisation.
Delegation Passing down of authority for work to another worker further down the hierarchy of the organisation.
Centralisation A type if business organisation where decisions are made at the centre or core of the organisation and then passed down the chain of command.
Decentralisation A type of business organisation where decision making is pushed down the hierarchy and away from the centre of the organisation.
Hierarchy of needs Placing needs in an order of importance, starting with basic needs.
Communication Messages passed between a sender and a received through a medium such as a letter.
Feedback Response to a message by its receiver.
Internal communication Communication within the business
External communication Communication between the business and an outside individual or organisation like a customer.
Channels of communication The path taken by a message, such as horizontal, vertical or grapevine communication.
Formal channels of communication Channels of communication recognised by the business e.g. trade unions
Informal channels of communication Channels of communication not recognised by the business.
Remuneration Compensation your received in return for work e g wage, company car.
Manual workers/Blue collar workers Workers who mainly do physical work
Wage Paid to manual workers, usually for working a set number of hours per week.
Overtime Time worked over and above the basic working week.
Basic Pay Pay earned for working the basic working week.
Non manual/ White collar workers Workers who do non physical work
Salary Pay usually for non manual workers. Expressed as a yearly sum but paid monthly.
Commission Payment system usually for sales staff where their earnings are determined by how much they sell.
Bonus Addison to basic wage or salary, e.g. for achieving a target.
Part Time workers Employees who work only for a fraction of the working week
Full Time workers Employees who work the whole of the working week.
Temporary workers Workers who have no permanent contract of employment with a business and so tend to work only for a short period of time.
Freelance workers Workers who tend to be self employed and do particular pieces of work for a business as a supplier.
Fringe benefits Payments in kind over and above the wage or salary eg company car.
Created by: dduguid