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Business Studies
Unit 1 Chapter 2 Consumer Conflict
| Term | Definition |
|---|---|
| Conflict | occurs when people are in the dispute |
| caveat emptor | 'let the buyer beware' consumers are expected to be cautious and use their common sense when buying goods |
| negotiation | parties explainging their position and barganing to try to reah a mutual agreement |
| interia selling | a supplier demanding payment for unsolicited good |
| sales of goods&supply of services act 1980 | goods must be fit for purpose,of merchantable quality, as descibred conformed to sample |
| consumer proctection act 2007 | established the NCA. Deals with misleading claims about goods and services and prices. Deals with EU directives on unfair,aggresive, misleading and prohibted commercial practices |
| National Consumer agency | infroms consumers of their rights, promote a strong consumer culture |
| Consumer association of ireland | Gives information and advice to consumers about goods,services and consumer law |
| ombudsman | investigates complaints from consumers about services |
| small claims court | handles consumers clains quick,easy and cheap without involing a solicter |
Created by:
ciaraagaffneyx
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