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Marketplace
consumer
| Term | Definition |
|---|---|
| Caveat Emptor | Let the buyer beware. |
| Sale of Goods and Supply of Services Act 1980 | Legislation oulining responsibilities of retailers and rights of consumers |
| Consumers | Anyone who buys goods and services for their own use |
| Merchantable quality | All items for sale must be of good quality and fit to be sold |
| Fit for purpose intended | Goods must perform the specific role as intended |
| As described | Must match their descriptions |
| Informed consumer | keeps receipts, knows their rights, how to complain, shops around for best value, does not impulse buy or engage in false economies. |
| Manufacturer's guarantee | Extra protection which does not replace or supercede consumer's rights. |
| Redress | Refund, Re[air, Replace. Depends on how promptly consumer acts and proof of purchase |
| NCA | Advocates for and advices consumers, prosecutes offenders and advices businesses |
| CAI | Consumer Association of Ireland, interest group, informs consumers of their rights |
| 2007 Consumer Protection Act | protects consumers from unfair business-to-consumer practices. Bans practices which are unfair, misleading or aggressive. |
| Small Claims Court | Deals with complaints up to €2000. Apply online for €25. Fast and cheap |
| Cold calling | Salesperson arrives unannounced and tries to sell consumer something. |
| Unsolicited goods aka inertia selling | Sending unordered goods and then seeking payment |
| Aggressive practices | putting unfair pressure on a consumer such as harassing, coercing, taking advantage of. |
Created by:
MsBradyBusiness
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