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Code of Professional Conduct

CPC 1.0 Confidentiality
CPC 2.0 Professionalism
CPC 3.0 Conduct
CPC 4.0 Respect for Consumers
CPC 5.0 Respect for Colleagues
CPC 6.0 Business Practices
CPC 7.0 Professional Development
Tenet 1 Interpreters adhere to standards of confidential communication.
Tenet 2 Interpreters possess the professional skills and knowledge required for the specific interpreting situation.
Tenet 3 Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.
Tenet 4 Interpreters demonstrate respect for consumers.
Tenet 5 Interpreters demonstrate respect for colleagues, interns and students of the profession.
Tenet 6 Interpreters maintain ethical business practices.
Tenet 7 Interpreters engage in professional development.
Guiding Principle 1 Interpreters hold a position of trust in their role as linguistic and cultural facilitators of communication. Confidentiality is highly valued by consumers and is essential to protecting all involved.
Guiding Principle 2 Interpreters are expected to stay abreast of evolving language use and trends in the profession of interpreting as well as in the American Deaf community.
Guiding Principle 3 Interpreters are expected to present themselves appropriately in demeanor and appearance. They avoid situations that result in conflicting roles or perceived or actual conflicts of interest.
Guiding Principle 4 Interpreters are expected to honor consumer preferences in selection of interpreters and interpreting dynamics, while recognizing the realities of qualifications, availability, and situation.
Guiding Principle 5 Interpreters are expected to collaborate with colleagues to foster the delivery of effective interpreting services. They also understand that the manner in which they relate to colleagues reflects upon the profession in general.
Guiding Principle 6 Expected to conduct their business in a professional manner (in private practice or employ of an agency). Entitled to a living wage based on their qualifications and expertise. Entitled to working conditions conducive to effective service delivery.
Guiding Principle 7 Interpreters are expected to foster and maintain interpreting competence and the stature of the profession through ongoing development of knowledge and skills.
Illustrative Behavior 1.1 Share assignment-related information only on a confidential and "as-needed" basis.
Illustrative Behavior 1.2 Manage data, invoices, records, and other situational or consumer-specific information in a manner consistent with maintaining consumer confidentiality.
Illustrative Behavior 1.3 Inform consumers when federal or state mandates require disclosure of confidential information.
Illustrative Behavior 2.1 Provide service delivery regardless of race, color, national origin, gender, religion, age, disability, sexual orientation, or any other factor.
Illustrative Behavior 2.2 Assess consumer needs and the interpreting situation before and during the assignment and make adjustments as needed.
Illustrative Behavior 2.3 Render the messsage faithfully by conveying the content and spirit of what is being communicated, using language most readily understood by consumers, and correcting errors discreetly and expeditiously.
Illustrative Behavior 2.4 Request support when needed to fully convey the message or to address exceptional communication challenges.
Illustrative Behavior 2.5 Refrain from providing counsel,advice, or personal opinion.
Illustrative Behavior 2.6 Judiciously provide information or referral regarding available interpreting or community resources without infringing upon consumers' rights.
Illustrative Behavior 3.1 Consult with appropriate persons regarding the interpreting situation to determine issues such as placement and adaptations necessary to interpret effectively.
Illustrative Behavior 3.2 Decline assignment or withdraw from the interpreting profession when not competent due to physical, mental, or emotional factors.
Illustrative Behavior 3.4 Comply with established workplace codes of conduct, notify appropriate personnel if there is a conflict with this Code of Professional Conduct, and actively seek resolution where warranted.
Illustrative Behavior 3.5 Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.
Illustrative Behavior 3.6 Refrain from the use of mind-altering substances before or during the performance duties.
Illustrative Behavior 3.7 Disclose to parties involved any actual or perceived conflicts of interest.
Illustrative Behavior 3.8 Avoid actual or perceived conflicts of interest that might cause harm or interfere with the effectiveness of interpreting services.
Illustrative Behavior 3.9 Refrain from using confidential interpreted information for personal, monetary, or professional gain.
Illustrative Behavior 3.10 Refrain from using confidential interpreted information for the benefit of persronal or professional affiliations or entities.
Illustrative Behavior 4.1 Consider consumer requests or needs regarding language preferences, and render the message accordingly.
Illustrative Behavior 4.2 Approach consumers with a professional demeanor at all times.
Illustrative Behavior 4.3 Obtain the consent of consumers before bringing an intern to an assignment.
Illustrative Behavior 4.4 Facilitate communication access and equality, and support the full interaction and independence of consumers.
Illustrative Behavior 5.1 Maintain civility toward colleagues, interns, and students.
Illustrative Behavior 5.2 Work cooperatively with team members through consultation before assignments regarding logistics, providing professional and courteous assistance when asked and monitoring the accuracy of the message while functioning in the role of the support terp.
Illustrative Behavior 5.3 Approach colleagues privately to discuss and resolve breaches of ethical or professional conduct through standard conflict resolutin methods; file a formal grievance only after such attempts have been unsuccessful or the breaches are harmful or habitual.
Illustrative Behavior 5.4 Assist and encourage colleagues by sharing information and serving as mentors when appropriate.
Illustrative Behavior 5.5 Obtain the consent of colleagues before bringing an intern to an assignment.
Illustrative Behavior 6.1 Accurately represent qualifications, such as certification, educational background, and experience, and provide documentation when requested.
Illustrative Behavior 6.2 Honor professional commitments and terminate assignments only when fair and justifiablle grounds exist.
Illustrative Behavior 6.3 Promote conditions that are conducive to effective communication, inform the parties involved if such conditions do not exist, and seek apprpriate remedies.
Illustrative Behavior 6.4 Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.
Illustrative Behavior 6.5 Reserve the optin to decline or discontinue assignments if working conditions are not safe, healthy, or donducive to interpreting.
Illustrative Behavior 6.6 Refrain from harassment or coercion before, during, or after the provision of interpreting services.
Illustrative Behavior 6.7 Render pro bono services in fair and reasonable manner.
Illustrative Behavior 6.8 Charge fair and reasonable fees for the performance of interpreting services and arrange for paymentt in a professional and judicious manner.
Illustrative Behavior 7.1 Increase knowledge and strengthen skills through activities such as: pursuing higher education; attending workshops and conferences; seeking mentoring and supervision opportunities; participating in community events; and engaging in independent studies.
Illustrative Behavior 7.2 Keep abreast of laws, policies, rules, and regulations that affect the profession
Created by: tmtroutman