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Rutiri-Entr-Ch4.14.2
Chapter 4.1 Communicating in Business & Chapter 4.2 Negotiating
| Question | Answer |
|---|---|
| What is the acronym for —“Keep it short and simple? | KISS |
| What represents professional writers that have a rule abbreviated as KISS —“Keep it short and simple? | Briefness |
| What represents to give information in an easy-to-follow format? | Organization |
| What is important to remember in effective business communications that will include the details your audience needs to understand to act on your message? | Clarity |
| When you goal is to supply the right information to the right audience, it means you are what? | Relevant |
| When you communicate respect and a positive attitude, you are what? | Courtesy |
| Different types of communication are required for different situations means what? | Suitability |
| Which letters are used for longer or more official messages? | Business Letters |
| Business letter should be typed in an easy-to-read font, not a _________ _________? | fancy script |
| A business letter should be typed and ________ _______. | error free |
| What is a brief note that informs employees about a business-related matter? | Memo |
| What is a message that is sent and received electronically over a computer network. | |
| What is short for facsimile, an exact copy of something? | Fax |
| A fax machine uses what to transmit a copy of a document? | telephone lines |
| Having to repeat information can be disruptive, time consuming, and frustrating to your audience if you don't do this. | Speak Clearly |
| Look and nod at people individually. Refer to individuals if possible to do this -- | Draw in the Entire Audience |
| Use pauses and careful word choices will do this -- | Encourage Participation |
| If the audience seems relaxed and sociable, act the same because you have done this -- | Read the Mood of the Room |
| Avoid distracting __________. Use this for emphasis. | gestures |
| What is immediate communication using typed text over the Internet? | Instant messaging |
| Take care when using ___________ when instant messaging. | emoticons |
| Don’t use _______________—many businesspeople consider them unprofessional when instant messaging. | abbreviations |
| _________ __________is listening consciously and responding in ways that improve communication. | Active listening |
| What should you do when active listening? The words and tone of voice will give clues to his or her frame of mind. | Focus on the Speaker |
| What should you do when active listening? This tells the speaker that you understand what is being said. Feedback is typically phrased in a way that encourages the speaker to correct any misunderstandings. | Give Feedback |
| What is a process in which two or more parties reach an agreement or solve a problem through communication? | Negotiation |
| What is it when the parties must be willing to adjust their expectations so they can come to an agreement? | Bargaining in good faith |
| Negotiating is more popular in _______ economic times | tight |
| Good negotiations involve what? | give-and-take. |
| A _____________ is something you’re willing to give up. | concession |
| Good _________ requires that all sides be ready to make sacrifices. | faith |
| What is the first guideline for productive negotiations? | State your offer firmly |
| Be willing to make compromises in negotiations. | True |
| A ___________ is an agreement arrived at when all sides have made concessions. | compromise |
| Put the offer in __________. Eventually, you may sign a written contract indicating the terms on which you’ve agreed. | writing |
| When negotiating agreements involving major issues, you need to consider your ________. | Values |
| Values are ____________ things that you believe are worthwhile and important. | intangible |
| Rules of ____________, the behavior that is accepted and expected in a situation , can vary greatly in societies in general and for conducting business in particular. | etiquette |
| Different ____________ also have different attitudes about time, appointments, and schedules. | countries |
Created by:
eva_rutiri
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